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New Member
Posts: 5
Registered: ‎03-21-2014
Kudos: 1

Does Unifi Protect app on iPhone work for anyone?

I have a CKG2+ and a G3 Flex.  I have no trouble accessing Unifi Protect via a web browser and using it to watch live and recorded video.  However, when I try and use the Unifi Protect iPhone app it seems to log in successfully, but just goes to a screen showing the CKG2+.  Clicking on that goes through the same process again, ending in the same place never offering any indication there is a camera attached or recorded video.

 

Has anyone had any sort of success with the iPhone app?  Is there something obvious I am overlooking?

 

 

New Member
Posts: 5
Registered: ‎01-10-2018

Re: Does Unifi Protect app on iPhone work for anyone?

Works great for me. 

New Member
Posts: 27
Registered: ‎03-30-2018
Kudos: 13

Re: Does Unifi Protect app on iPhone work for anyone?

I have no problems with the app. I have CKG2+ set up with a mix of regular G3's, a couple G3 Flex's and a couple Pro's. I'm able to access the Cloudkey and cameras from my iPhone X as well as my iPad. I'm far from an expert at this stuff but I would try going into the CK settings then disable and re-enable cloud access. If that doesn't work I would take a look at the online user guide for the CK and go through the steps of setting up cloud access again from step one. 

Established Member
Posts: 906
Registered: ‎09-25-2014
Kudos: 273
Solutions: 49

Re: Does Unifi Protect app on iPhone work for anyone?

Protect app works fine for me. 

Ubiquiti Employee
Posts: 4,393
Registered: ‎06-18-2015
Kudos: 1319
Solutions: 396

Re: Does Unifi Protect app on iPhone work for anyone?

@wilson_c
Could you try uninstalling the app and re-installing it?

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


New Member
Posts: 16
Registered: ‎08-17-2016
Kudos: 1

Re: Does Unifi Protect app on iPhone work for anyone?

 Hi there  finish setting up my UniFi Protect  I can see it at the web portal https://protect.ui.com using chrome

 But I cannot use my iPhone app  it’s stall alil but and then it restarts again 

Ubiquiti Employee
Posts: 4,393
Registered: ‎06-18-2015
Kudos: 1319
Solutions: 396

Re: Does Unifi Protect app on iPhone work for anyone?

@margielam2219,

I'm going to lock this topic due to its age, but could you please start a new thread and share what model phone, it's OS, and what app version you are running so we can investigate further?

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


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