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Download clip file size in Android app

I tried the "Download clip" functionality for my G3 Pro with the default Cloud Key Gen 2+ (controller version 1.5.0) using the Unifi Protect app on my Andriod phone (Samsung Galaxy S9+). After approving the permission request for accessing files on my phone, the app repeatedly gave me the error message "Could not download selected clip" for the 45 second clip I had in mind. I tried reducing the length, and eventually with 20 seconds of footage (a 3.2 MB file) I could download it... but that's not acceptable for my purpose. What options do I have to increase the apparent file size limit?

 

(I might find it myself later, but also: where are the downloaded clips saved?)


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Ubiquiti Employee
Posts: 4,548
Registered: ‎06-18-2015
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Solutions: 417

Re: Download clip file size in Android app

Hi @aranelchan,

We're aware of an issue affecting exports of large videos from the G3-PRO when the FPS or bitrate is higher than defaults, which should be resolved in the upcoming v1.6.0 release. What are your settings on that camera?

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

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Ubiquiti Employee
Posts: 4,548
Registered: ‎06-18-2015
Kudos: 1372
Solutions: 417

Re: Download clip file size in Android app

Hi @aranelchan,

We're aware of an issue affecting exports of large videos from the G3-PRO when the FPS or bitrate is higher than defaults, which should be resolved in the upcoming v1.6.0 release. What are your settings on that camera?

UBNT_Alternate_Logo.png
Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


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New Member
Posts: 27
Registered: ‎09-10-2017
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Solutions: 1

Re: Download clip file size in Android app

@UBNT-Cody

Controller firmware: 1.5.0
G3 Pro Firmware: 4.8.40
FPS: 30
Bitrate: 3000 Kbps
Ubiquiti Employee
Posts: 4,548
Registered: ‎06-18-2015
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Solutions: 417

Re: Download clip file size in Android app

@aranelchan,

With the v1.6.0 release of the UFP controller, are you still experiencing this issue?

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


New Member
Posts: 27
Registered: ‎09-10-2017
Kudos: 9
Solutions: 1

Re: Download clip file size in Android app

v1.6.0 fixed this bug, so I was able to download the full clip I wanted.
Ubiquiti Employee
Posts: 4,548
Registered: ‎06-18-2015
Kudos: 1372
Solutions: 417

Re: Download clip file size in Android app

Perfect, glad to hear!

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


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