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New Member
Posts: 10
Registered: ‎01-10-2019
Solutions: 1

Event Playback Issue

There appears to be an issue in the Event playback feature via a web browser (Protect 1.5 accessed via protect.ui.com, using Firefox 65).  The time shows it is at 31 of 34 seconds of playback (and it won't playback any further).  However below the image in the info section it shows a duration of 29 seconds.

 

EventPlayBackIssue.jpg

 

Additionally, when I try and pause the playback, the button turns blue and does nothing.

 

Scott

Ubiquiti Employee
Posts: 4,549
Registered: ‎06-18-2015
Kudos: 1373
Solutions: 418

Re: Event Playback Issue

Hi @4Blanchards,

We're aware of this discrepancy - it's an interface inconsistency with the length displayed, but the video that plays back is the true length. We'll be addressing this in a future release - thanks for reporting!

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Ubiquiti Networks Enterprise Support Team


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Emerging Member
Posts: 68
Registered: ‎05-03-2018
Kudos: 1

Re: Event Playback Issue

There is also an issue (just started to happen recently), when playing recordings the image/video and audio is out of sync... the audio is actually a few seconds behind the image/video

BR,
Mr. D
Ubiquiti Employee
Posts: 4,549
Registered: ‎06-18-2015
Kudos: 1373
Solutions: 418

Re: Event Playback Issue

@Mr-D,

Could you please provide a sample video export of this issue we can use to review, as well as a Protect support file? Please use this link to submit the files: https://goo.gl/forms/DsCuLIkMEOTzwM7p1

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

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