02-05-2019 05:49 AM
There appears to be an issue in the Event playback feature via a web browser (Protect 1.5 accessed via protect.ui.com, using Firefox 65). The time shows it is at 31 of 34 seconds of playback (and it won't playback any further). However below the image in the info section it shows a duration of 29 seconds.
Additionally, when I try and pause the playback, the button turns blue and does nothing.
02-05-2019 09:27 AM
We're aware of this discrepancy - it's an interface inconsistency with the length displayed, but the video that plays back is the true length. We'll be addressing this in a future release - thanks for reporting!
02-05-2019 10:26 AM
There is also an issue (just started to happen recently), when playing recordings the image/video and audio is out of sync... the audio is actually a few seconds behind the image/video
02-07-2019 03:16 PM
Could you please provide a sample video export of this issue we can use to review, as well as a Protect support file? Please use this link to submit the files: https://goo.gl/forms/DsCuLIkMEOTzwM7p1