New Member
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Registered: ‎05-10-2016
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Accepted Solution

No Activity Preview with G3-Micro

From G3-Micro I don‘t get any preview pics in activity. However, when clicking the activity the playback of the event works fine. It seems that just the preview pic is not created. With G3 it works fine.

 026D1A9E-DC4A-40EE-B125-165F2DD26660.png


Accepted Solutions
New Member
Posts: 44
Registered: ‎05-10-2016
Kudos: 17
Solutions: 1

Re: No Activity Preview with G3-Micro

Update: Have just removed the UVC G3 Micro, rebooted the UCK Gen2 Plus and re-added the UVC G3 Micro. Then I changed the IP-Address from .219 back to .32. This time I did not do that by local logon to the camera. I changed it in the UniFi Network Controller. After a reboot of the camera it came up with the assigned IP Adress.

 

If movement gets detected Thumbs are now created and displayed unter menue action / events..

Detected movements that were listed in menue action / events before the change still do not show a thumb though.

 

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Ubiquiti Employee
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Registered: ‎04-23-2018
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Re: No Activity Preview with G3-Micro

Does the problem occur in a browser as well? (Please try both locally and through the cloud, if possible.) Also, could you download a UniFi Protect support file and PM it to me?

New Member
Posts: 44
Registered: ‎05-10-2016
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Re: No Activity Preview with G3-Micro


@UBNT-RobJ wrote:

Does the problem occur in a browser as well? (Please try both locally and through the cloud, if possible.) Also, could you download a UniFi Protect support file and PM it to me?


Yes it occurs in a browser as well. I'm allways connected locally in the same vlan as cameras und uck are located. Have acctivated cloud on the mobile app for the only reason to be able connecting the app with UniFi Protect on UCK.

 

Will PM the support file to you.

 

 

Screenshot.png
New Member
Posts: 44
Registered: ‎05-10-2016
Kudos: 17
Solutions: 1

Re: No Activity Preview with G3-Micro

Update: Have just removed the UVC G3 Micro, rebooted the UCK Gen2 Plus and re-added the UVC G3 Micro. Then I changed the IP-Address from .219 back to .32. This time I did not do that by local logon to the camera. I changed it in the UniFi Network Controller. After a reboot of the camera it came up with the assigned IP Adress.

 

If movement gets detected Thumbs are now created and displayed unter menue action / events..

Detected movements that were listed in menue action / events before the change still do not show a thumb though.

 

Ubiquiti Employee
Posts: 4,788
Registered: ‎06-18-2015
Kudos: 1460
Solutions: 446

Re: No Activity Preview with G3-Micro

@FiCastle,

Please let us know if this issue resurfaces so we can diagnose further.

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

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New Member
Posts: 44
Registered: ‎05-10-2016
Kudos: 17
Solutions: 1

Re: No Activity Preview with G3-Micro

@UBNT-Cody This issue did not show up again since i removed and re-added the cam.

Thanks.

Ubiquiti Employee
Posts: 4,788
Registered: ‎06-18-2015
Kudos: 1460
Solutions: 446

Re: No Activity Preview with G3-Micro

Glad to hear, thanks for the update!

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide