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Posts: 24
Registered: ‎07-05-2008

No record on Unifi Protect v1.6.0 Release !

Not acess to records on Unifi Protect v1.6.0 Release ( hardware UCK 2 Plus )

 

 

 

Help me !

 

 

Best regards,

 

 

Sandro Rui Ferreira

New Member
Posts: 24
Registered: ‎07-05-2008

Re: No record on Unifi Protect v1.6.0 Release !

[ Edited ]
 
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Re: No record on Unifi Protect v1.6.0 Release !

This support file was created a week ago and doesn't show any issues.  Would it be possible to get a fresh support file, please?


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New Member
Posts: 24
Registered: ‎07-05-2008

Re: No record on Unifi Protect v1.6.0 Release !

[ Edited ]

This suporte file was created today ! Not a week ago .

 


Sandro Rui Ferreira

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Re: No record on Unifi Protect v1.6.0 Release !


@SandroFerreira wrote:

This suporte file was created today ! Not a week ago .

 


Sandro Rui Ferreira


That might be part of the problem.  Your logs and timestamps of the log files are all saying February 1st, 2019.  Are you familiar with how to SSH into the CloudKey+?  We can check the date with one command.


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Re: No record on Unifi Protect v1.6.0 Release !

This is a screen record of the problemas !!1 No record cameras and no enable the cloud conection .

 

 

 

Sandro Rui Ferreira

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Re: No record on Unifi Protect v1.6.0 Release !

@SandroFerreira,

Can you please confirm that your CloudKey Gen2 Plus has a working internet connection, including DNS?

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New Member
Posts: 24
Registered: ‎07-05-2008

Re: No record on Unifi Protect v1.6.0 Release !

 This link content record of my display during de tests , and im using google dns, im trying upload de file, but no acept.

 

 

https://drive.google.com/open?id=1AEBFb3yK1Y8mRSg24rEPv0CZzGV4v_md

 

 

 

Sandro Rui Ferreira

Ubiquiti Employee
Posts: 12,114
Registered: ‎02-10-2014
Kudos: 4226
Solutions: 977
Contributions: 17

Re: No record on Unifi Protect v1.6.0 Release !

[ Edited ]

Can you PM me TeamViewer credentials, please?  There's something blocking traffic for sure, even your OSD is saying February 1st.


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