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New Member
Posts: 8
Registered: ‎01-22-2017
Kudos: 1
Accepted Solution

Playback Length not the same as indicated

I have noticed that the indicated video clips in events dont match the amount of playback. 

For instance a 21 second clip only plays back 16 seconds and then freezes. 

 

playback.PNG

Can anyone advise please?


Accepted Solutions
Ubiquiti Employee
Posts: 4,762
Registered: ‎06-18-2015
Kudos: 1448
Solutions: 443

Re: Playback Length not the same as indicated

Hi @minichr1s,

This is a known display inconsistency which we will be addressing in the future. It is showing an end time that is longer than the event truly is, thus the behavior that you experiencing.

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


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All Replies
Ubiquiti Employee
Posts: 4,762
Registered: ‎06-18-2015
Kudos: 1448
Solutions: 443

Re: Playback Length not the same as indicated

Hi @minichr1s,

This is a known display inconsistency which we will be addressing in the future. It is showing an end time that is longer than the event truly is, thus the behavior that you experiencing.

UBNT_Alternate_Logo.png
Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide