Timelapse "OH NO!" -- An unrecoverable error......

[BTBlueSkies]

I am unable to access the timelapse view. When I click the menu item for timelapse, I see the page load for a brief instant, then the page turns blue in color with the "ON NO!" error displayed. The rest of the app seems to work fine though, I can just not access the timelapse view as that page crashes.

This started about a month ago, but I waited until these last updates and after updating the firmware of the cameras and the controller this problem still persist.

I am running

Cloudkey G2+ v.0.8.12

Unifi Protect 1.6.0 with UI 1.11.0

2 G3 cameras at 4.9.25

Since I am on a G2+, it appears I would have to factory reset both Protect and SDN controllers even if I only want to factory reset the Protect controller. I do not want to factory reset the SDN.

Any suggestions how I may get this fixed?

[UBNT-Cody · Accepted solution]

If Incognito is working, then try clearing your cache and cookies in the browser. If that doesn't work, then you likely have a third-party extension installed in Chrome that is causing issues. You may need to disable extensions one by one until finding the culprit. Extensions that are designed to block content are most often at fault.

[BTBlueSkies · Accepted solution]

Thank you, that was the culprit. -- solved.

this is the offending plugin, however, it is working perfectly as per it's purpose. I added and exception for this url and now it is working nicely.

[BTBlueSkies]

Bump.... looks like maybe this one is a canidate for a support call.

[BTBlueSkies]

Unifi - Cloud Key Gen2+ -- Protect - Timelapse -- Blue Screen of Death ?

Anytime I try to go to the timelapse, I get this error message from the controller. 

[UBNT-Cody]

Are you testing using Google Chrome? If so, what version of Chrome are you running? Does the same issue occur when using an incognito window? Are you connecting directly via the IP address, or via protect.ui.com?

Can you open the Chrome Developer Console then reproduce the issue, so we can see if it logs anything to the console?

[BTBlueSkies]

Yes, I use chrome. I tried firefox after reading this reply and can say it works in firefox.

I connect via ip address.

I use two versions of chrome, and the error happens in both. I treid incognito mode, and yes, it works correcty in incognito mode.

Version 73.0.3683.27 (Official Build) beta (64-bit)

Version 72.0.3626.96 (Official Build) (64-bit)

I did look at the dev output and here is a console view/script details of error; 

[UBNT-Cody · Accepted solution]

If Incognito is working, then try clearing your cache and cookies in the browser. If that doesn't work, then you likely have a third-party extension installed in Chrome that is causing issues. You may need to disable extensions one by one until finding the culprit. Extensions that are designed to block content are most often at fault.

[BTBlueSkies · Accepted solution]

Thank you, that was the culprit. -- solved.

this is the offending plugin, however, it is working perfectly as per it's purpose. I added and exception for this url and now it is working nicely.