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Timelapse "OH NO!" -- An unrecoverable error......

 

 

I am unable to access the timelapse view. When I click the menu item for timelapse, I see the page load for a brief instant, then the page turns blue in color with the "ON NO!" error displayed. The rest of the app seems to work fine though, I can just not access the timelapse view as that page crashes.

 

This started about a month ago, but I waited until these last updates and after updating the firmware of the cameras and the controller this problem still persist.

 

I am running

Cloudkey G2+ v.0.8.12

Unifi Protect 1.6.0 with UI 1.11.0

2 G3 cameras at 4.9.25

 

Since I am on a G2+, it appears I would have to factory reset both Protect and SDN controllers even if I only want to factory reset the Protect controller. I do not want to factory reset the SDN.

 

Any suggestions how I may get this fixed?

 


Accepted Solutions
Ubiquiti Employee
Posts: 4,391
Registered: ‎06-18-2015
Kudos: 1316
Solutions: 396

Re: Timelapse "OH NO!" -- An unrecoverable error......

If Incognito is working, then try clearing your cache and cookies in the browser. If that doesn't work, then you likely have a third-party extension installed in Chrome that is causing issues. You may need to disable extensions one by one until finding the culprit. Extensions that are designed to block content are most often at fault.

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

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New Member
Posts: 5
Registered: ‎07-29-2017
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Re: Timelapse "OH NO!" -- An unrecoverable error......

Thank you, that was the culprit. -- solved.

 

this is the offending plugin, however, it is working perfectly as per it's purpose. I added and exception for this url and now it is working nicely.

unifi.JPG

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New Member
Posts: 5
Registered: ‎07-29-2017
Kudos: 1
Solutions: 1

Re: Timelapse "OH NO!" -- An unrecoverable error......

Bump.... looks like maybe this one is a canidate for a support call.

 

 

New Member
Posts: 5
Registered: ‎07-29-2017
Kudos: 1
Solutions: 1

Re: Timelapse "OH NO!" -- An unrecoverable error......

 

 

Unifi - Cloud Key Gen2+ -- Protect - Timelapse -- Blue Screen of Death ?

 

Anytime I try to go to the timelapse, I get this error message from the controller. 

 

 

Unifi-bsod.JPG

 

 

Ubiquiti Employee
Posts: 4,391
Registered: ‎06-18-2015
Kudos: 1316
Solutions: 396

Re: Timelapse "OH NO!" -- An unrecoverable error......

Are you testing using Google Chrome? If so, what version of Chrome are you running? Does the same issue occur when using an incognito window? Are you connecting directly via the IP address, or via protect.ui.com?

Can you open the Chrome Developer Console then reproduce the issue, so we can see if it logs anything to the console?

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


New Member
Posts: 5
Registered: ‎07-29-2017
Kudos: 1
Solutions: 1

Re: Timelapse "OH NO!" -- An unrecoverable error......

Yes, I use chrome. I tried firefox after reading this reply and can say it works in firefox.

I connect via ip address.

I use two versions of chrome, and the error happens in both. I treid incognito mode, and yes, it works correcty in incognito mode.

Version 73.0.3683.27 (Official Build) beta (64-bit)
Version 72.0.3626.96 (Official Build) (64-bit)
 
I did look at the dev output and here is a console view/script details of error; 
unifi.JPG
 
Ubiquiti Employee
Posts: 4,391
Registered: ‎06-18-2015
Kudos: 1316
Solutions: 396

Re: Timelapse "OH NO!" -- An unrecoverable error......

If Incognito is working, then try clearing your cache and cookies in the browser. If that doesn't work, then you likely have a third-party extension installed in Chrome that is causing issues. You may need to disable extensions one by one until finding the culprit. Extensions that are designed to block content are most often at fault.

UBNT_Alternate_Logo.png
Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


New Member
Posts: 5
Registered: ‎07-29-2017
Kudos: 1
Solutions: 1

Re: Timelapse "OH NO!" -- An unrecoverable error......

Thank you, that was the culprit. -- solved.

 

this is the offending plugin, however, it is working perfectly as per it's purpose. I added and exception for this url and now it is working nicely.

unifi.JPG

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