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Posts: 25
Registered: ‎02-18-2016
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Unifi Protect iOS app slow to connect to device (locally and remotely)

I use both Unifi Network and Unifi Protect apps.

 

Unifi Network connects very quickly to the device (even remotely) vs Unifi Protect.

 

For this app to be effective, it must open and display live video very quickly.

 

Can this be fixed.

 

PS. Unifi Protect over the web seldom shows live video. The blue progress bars complete, but the video doesn't show.

 

Jono

Ubiquiti Employee
Posts: 4,391
Registered: ‎06-18-2015
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Solutions: 396

Re: Unifi Protect iOS app slow to connect to device (locally and remotely)

@jmorford,

Could you share more details about your environment? What version of Protect controller and iOS app are you running? What model phone and OS release are you running? Does the app play back live video correctly while you are on the same network? Are you able to play back video via protect.ui.com when accessing remote?

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

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New Member
Posts: 25
Registered: ‎02-18-2016
Kudos: 23

Re: Unifi Protect iOS app slow to connect to device (locally and remotely)

Does login start during the iOS logon animation?

 

What version of Protect controller and iOS app are you running?

app 1.2.3(47)

server 1.6.1

 

What model phone and OS release are you running?

iPhone X, iOS 12.1.2

 

Does the app play back live video correctly while you are on the same network? yes

Are you able to play back video via protect.ui.com when accessing remote? yes

 

Video playback is improving after every client / server release. Login is getting quicker.

 

But it is still way slower than the Unifi Network app. This app doesn't have the animation on load. It also connects way quicker.

This should be a priority. Very quick display of live video.

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