New Member
Posts: 7
Registered: ‎03-23-2018

Re: slow connection when using USG or USG Pro

@balducci 

 

The problem still present. No change.

New Member
Posts: 9
Registered: ‎07-11-2017

Re: slow connection when using USG or USG Pro

[ Edited ]

Hi All,

 

After doing a factory reset and then having to go around and hard reset all my camera's the ISSUE STILL PERSISTS!

 

Ubiquity what are you doing about this?

 

Regards

Scott

Ubiquiti Employee
Posts: 1,541
Registered: ‎07-03-2014
Kudos: 1230
Solutions: 155

Re: slow connection when using USG or USG Pro

Hi Scott,

 

I saw this guide on Reddit, maybe it will help you out, if that doesn't work please PM me and I'll coordinate getting some more info.

 

https://www.reddit.com/r/Ubiquiti/comments/b1x5l6/how_to_properly_configure_the_arris_bgw210_for/

New Member
Posts: 9
Registered: ‎07-11-2017

Re: slow connection when using USG or USG Pro

Hi Taka,


Thanks for the info, I've spent some time searching up and down but I'm pretty confident Telstra (Australia) have shut down the Arris CM8200 so you can't get to the web GUI.


I dont have enough posts to PM you but I'm keen to hear any other ideas or information you may have.


Thanks

Scott
New Member
Posts: 9
Registered: ‎01-17-2018
Kudos: 5

Re: slow connection when using USG or USG Pro

I dont see a "info" catagory unbder IPS (USG-3). With IPS off protect connects fine, with it on its very spotty and usually slower.

New Member
Posts: 9
Registered: ‎07-11-2017

Re: slow connection when using USG or USG Pro

Hi mmicchelli,

Thanks for the suggestion. I gave it ago, turned IPS completely off, but still no luck, initially "Ok Connection" then "slow connection"

Any other ideas I'mm all ears.

Regards
Scott
Ubiquiti Employee
Posts: 1,541
Registered: ‎07-03-2014
Kudos: 1230
Solutions: 155

Re: slow connection when using USG or USG Pro

@scottgow Are you on the beta channel? If so, please connect using the latest beta version and send me a support file. We improved the diagnostic logging and we might gain some insight reviewing a new support file.

New Member
Posts: 7
Registered: ‎03-23-2018

Re: slow connection when using USG or USG Pro

It's a lot faster since today. I also don't get "Slow connection" displayed anymore, but "Fast connection".

New Member
Posts: 1
Registered: ‎06-22-2017

Re: slow connection when using USG or USG Pro

I’m having the same issues as everyone else, I’ve turned off IPS and no luck 

New Member
Posts: 7
Registered: ‎03-23-2018

Re: slow connection when using USG or USG Pro

Hello togehter,

 

since the last update the issue cames back.