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New Member
Posts: 5
Registered: ‎01-27-2018

Access to Internet stops.

[ Edited ]

Hello All,

 

Want some advice on an issue I have been experiencing with my UniFi setup.

 

Based in UK with Sky providing fibre broadband from Hub v3. 192.168.0.1

USG With broadband connected to WAN, LAN interface 192.168.1.1

Unfi 8 port switch US-8-60W

UniFi AP-AC-Pro

 

The setup has been in place for over a year and no issues, then over the past month the network has been experiencing an issue where the clients on the network are not able to access the internet, if I log in to the Internet router it show connected, to fix things I disconnect the router from the internet (via software interface) and reconnect and things start to work again.

 

I have had the ISP out and the have changed the master socket and switched out the router, however I still experience the internet drop out.

 

I have removed the USG from my config and at the moment the internet access issue has not returned.

 

Could this issue be down to a bug in the USG software filling up a routing table or ARP not clearing correctly?

 

I am no expert when it comes to the more detail networking troubleshooting.

 

I did have the IPS enabled for a while but disabled it to see if it was causing the same issue?

Member
Posts: 299
Registered: ‎10-18-2017
Kudos: 41
Solutions: 6

Re: Access to Internet stops.

[ Edited ]

What router do you have?

 

i went through something similar with ATT fiber here in the US that started around the same time as you. It was solved with getting a block of static IP’s. I didn’t need.

USG Pro
1 Cloud Key
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's
New Member
Posts: 5
Registered: ‎01-27-2018

Re: Access to Internet stops.

The router is the one my ISP provided SkyQ Hub

 

https://www.sky.com/shop/broadband-talk/sky-hub/

 

Will see if I can get a static IP address.

 

Anyone else experiencing anything similar?

New Member
Posts: 1
Registered: ‎01-08-2018

Re: Access to Internet stops.

Having the same problem.  My USG 3 has recently started going into disconnected state and stops handing out DHCP address.  A power cycle of the USG resolves the problem.  Seems to have started happening after recent upgrade to  4.4.29.5124210.    I am at the point where I am going to have to replace the USG with something else.  

 

Hoping there is a fix coming soon.

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