03-07-2019 05:48 AM
We are managing multiple site with the same configuration (1 USG, 1switch, 1CK and APs).
We can manage and access every site with cloud access without problem.
However, some of our clients have 2 WAN link in load balancing. Those sites always shows as OFFLINE in our cloud portal.
We can access those site using one of their WAN IP:8443 in a web browser but not using the other WAN IP.
Cloud access is on and connected when looking in the settings and we can access the site using the Iphone App also.
Is there a static route or port forwarding rule that needs to be added to allow cloud access to see those site as ONLINE ?