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New Member
Posts: 15
Registered: ‎09-07-2017
Kudos: 3

Firmware 4.0 killed my US-16-150W?

My US-16-150W tried to auto-upgrade to 4.0 on Monday and it appears to have killed the switch. It's constantly rebooting (going from blue led to flashing white to off, then repeat) and gives up after a few loops, with fans stuck on maximum. It will retry the rebooting loop if I powercycle it. Every once in awhile it's up for a minute or two and I'm able to login to fetch logs. The last thing I see is this:

 

daemon.info switch: BOXSERV: Error 17 occurred reading thermal sensor 3 data
daemon.info switch: BOXSERV: Error 17 occurred reading thermal sensor 4 data
daemon.info switch: BOXSERV: Error 17 occurred reading thermal sensor 5 data
daemon.info switch: UBNT_POE: PoE firmware check failed, reset the module. rc 0x000e

 

I've powercycled it a few more times and now I'm completely unable to ssh into it. 

 

Any recommendations?

Member
Posts: 134
Registered: ‎01-14-2015
Kudos: 12

Re: Firmware 4.0 killed my US-16-150W?

Did you have any power event that would have caused it to die when it was upgrading? 

 

Just in case, I cancelled my auto-upgrade for tonight on my 16 150w. My WAPs all upgraded with no issue.

New Member
Posts: 15
Registered: ‎09-07-2017
Kudos: 3

Re: Firmware 4.0 killed my US-16-150W?

None that I am aware of. The switch is UPS-backed and remained powered the entire time.

Emerging Member
Posts: 53
Registered: ‎09-04-2018
Kudos: 66
Solutions: 2

Re: Firmware 4.0 killed my US-16-150W?

Sound like completely software issue.

Factory reset the switch to see if that helps, all configs will be pushed back to the switch once adopted by controller. If that does not correct the issue, I would try to ssh in long enough to kick off a firmware upgrade from the CLI to see if you can force re-flash the firmware.

Member
Posts: 134
Registered: ‎01-14-2015
Kudos: 12

Re: Firmware 4.0 killed my US-16-150W?

I, too, have my equipment on 1500APC UPS. What kind of responses were you getting while you were able to SSH into the device? Was it pretty navigable?

New Member
Posts: 15
Registered: ‎09-07-2017
Kudos: 3

Re: Firmware 4.0 killed my US-16-150W?

I was able to ssh in for about 2 minutes and then the switch would reboot with the PoE firmware check message. It was never up long enough to be able to scp and apply a firmware update.

Member
Posts: 134
Registered: ‎01-14-2015
Kudos: 12

Re: Firmware 4.0 killed my US-16-150W?

I will update mine this evening and see what happens.

Regular Member
Posts: 311
Registered: ‎10-18-2017
Kudos: 42
Solutions: 6

Re: Firmware 4.0 killed my US-16-150W?

I upgraded mine last night with no issues... now I am concerned.
USG Pro
1 Cloud Key Gen 2 Plus
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's
Emerging Member
Posts: 53
Registered: ‎09-04-2018
Kudos: 66
Solutions: 2

Re: Firmware 4.0 killed my US-16-150W?

Remove all network cables but your PC and ssh to it. Could be an issue with a device plugged in to the switch. 

Member
Posts: 134
Registered: ‎01-14-2015
Kudos: 12

Re: Firmware 4.0 killed my US-16-150W?

I just upgraded mine via the schedule and it had no issues. I'm not sure what happened to yours. I wish I could offer more help, but without having your switch in-hand, I won't be much help.

New Member
Posts: 15
Registered: ‎09-07-2017
Kudos: 3

Re: Firmware 4.0 killed my US-16-150W?

I unplugged all devices and was able to successfully upgrade it to 4.0. After plugging my devices in, plugging in any PoE device would cause the switch to go in to a bootloop.

 

Whatever went wrong appears to have killed the PoE module. Submitting an RMA now.

Member
Posts: 134
Registered: ‎01-14-2015
Kudos: 12

Re: Firmware 4.0 killed my US-16-150W?

That's unfortunate. Hopefully they will get everything resolved! I've never seen a PoE Module cause complete failure of the flash. But I've dealt mostly with Cisco equipment.

New Member
Posts: 2
Registered: ‎09-01-2017

Re: Firmware 4.0 killed my US-16-150W?

Min switch is doing the same.
Emerging Member
Posts: 66
Registered: ‎08-27-2013
Kudos: 12
Solutions: 3

Re: Firmware 4.0 killed my US-16-150W?

[ Edited ]

I Upgraded a Switch 16 POE-150W, Switch 8 POE-150W and Switch 8 POE-60W to 4.0.10.9653, thankfully none of them have experienced any issues whatsoever.

 

I did however read that version 4.0 firmware includes some improvements to the PoE module and to be patient in waiting for the switch to come back up as it could take a few minutes longer than a usual firmware update does.

New Member
Posts: 16
Registered: ‎11-04-2018

Re: Firmware 4.0 killed my US-16-150W?

I think my switch is doing same thing constant reboots once POE devices get applied to switch after a period of time

 

<14> Dec 31 19:00:38 UBNT UBNT_POE[Cnfgr_Thread ]: ubnt_poe_common.c(5114) 1 %% PoE firmware check failed, reset the module. rc 0x003f

New Member
Posts: 13
Registered: ‎10-17-2018
Kudos: 1

Re: Firmware 4.0 killed my US-16-150W?

Did anyone get a response? I had this problem with a US-16-150W and got a replacement on Tuesday. This morning, exact same problem with Error 17 across five sensors (0, 2, 3, 4, 5). UBNT acting like it's not a known issue, which is nuts considering all the posts on the forum.

Jan 10 10:32:16 PoESwitch daemon.info switch: BOXSERV: Error 1 occurred reading thermal sensor 0 data
Jan 10 10:32:18 PoESwitch daemon.info switch: BOXSERV: Error 17 occurred reading thermal sensor 2 data
Jan 10 10:32:18 PoESwitch daemon.info switch: BOXSERV: Error 17 occurred reading thermal sensor 3 data
Jan 10 10:32:18 PoESwitch daemon.info switch: BOXSERV: Error 17 occurred reading thermal sensor 4 data
Jan 10 10:32:18 PoESwitch daemon.info switch: BOXSERV: Error 17 occurred reading thermal sensor 5 data

PoE restarts, knocking out our phones and AP-AC-L. Phones carry network to desktops, so it essentially shuts us down until the PoE restarts and phones restart.
Ubiquiti Employee
Posts: 494
Registered: ‎04-03-2017
Kudos: 185
Solutions: 7

Re: Firmware 4.0 killed my US-16-150W?

Hi @nborland

 

Thanks for this report. I will contact you via DM to gather more information from this switch.

 

Thanks,

David S


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