Regular Member
Posts: 329
Registered: ‎10-18-2017
Kudos: 51
Solutions: 6
Accepted Solution

I can't get into any of my sites from any medium.

Hey All,

 

I went to log into my cloud key to monitor both of my sites, and I can't log in from anywhere on the network or off. I can access the main splash page to log in, but it's hanging on log in. The WEB RTC is seeing the cloud key, but telling me I have no sites. I am running the latest Stable of everything and my hardware list is in the signature. 

 

I have tried rebooting the cloud key(the only way I can, unpluging it from the switch), and I am going to try and reboot the whole system by turning off the APC for 30 seconds. 

 

I wanted to post here before I did that because I will lose internet for a while, and I am curious if others experienced the same thing, and how they fixed it.

 

Thanks,

 

Alex

USG Pro
1 Cloud Key Gen 2 Plus
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's

Accepted Solutions
Regular Member
Posts: 329
Registered: ‎10-18-2017
Kudos: 51
Solutions: 6

Re: I can't get into any of my sites from any medium.

I used another cloud key and restored it from a back up. Someone apparently dropped something onto the device and didn’t tell anyone. Everything is up and running.

USG Pro
1 Cloud Key Gen 2 Plus
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's

View solution in original post


All Replies
Regular Member
Posts: 329
Registered: ‎10-18-2017
Kudos: 51
Solutions: 6

Re: I can't get into any of my sites from any medium.

Rebooting everything did not solve the problem.

 

im out of ideas to trouble shoot the issue.

USG Pro
1 Cloud Key Gen 2 Plus
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's
Regular Member
Posts: 329
Registered: ‎10-18-2017
Kudos: 51
Solutions: 6

Re: I can't get into any of my sites from any medium.

My cloud key is now completely offline. 

USG Pro
1 Cloud Key Gen 2 Plus
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's
Regular Member
Posts: 329
Registered: ‎10-18-2017
Kudos: 51
Solutions: 6

Re: I can't get into any of my sites from any medium.

I also cannot SSH into it. 

 

Anyone have any ideas?

USG Pro
1 Cloud Key Gen 2 Plus
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's
Regular Member
Posts: 329
Registered: ‎10-18-2017
Kudos: 51
Solutions: 6

Re: I can't get into any of my sites from any medium.

Bueller?

USG Pro
1 Cloud Key Gen 2 Plus
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's
Established Member
Posts: 1,705
Registered: ‎11-12-2015
Kudos: 469
Solutions: 49

Re: I can't get into any of my sites from any medium.

Try: reset to default, then restore backup.

 

Regular Member
Posts: 329
Registered: ‎10-18-2017
Kudos: 51
Solutions: 6

Re: I can't get into any of my sites from any medium.

I used another cloud key and restored it from a back up. Someone apparently dropped something onto the device and didn’t tell anyone. Everything is up and running.

USG Pro
1 Cloud Key Gen 2 Plus
16-POE-150w
3. 8-POE-60
2 UAP-AC-HD's