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New Member
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Registered: ‎08-11-2016
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US-8-150W Recall?

I'm looking at purchasing a US-8-150W but see that they have been withdrawn from the Australian distributor due to a manufacturing fault. When are these likely to be back on the market?

Member
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Re: US-8-150W Recall?

Err, I just bought one of these from City Technology (in Victoria) last week....

 

Do you have any more details about this recall? Who were you looking at ordering from?

 

UBNT Team - Is there something we should be worried about?

Established Member
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Re: US-8-150W Recall?

POE blow ups when using 24v static + shielded cables, before week 25 this year are affected (date code before mac addres on sticker 2516). Mine 16 ports also....But i do not have the issues as i only use POE 48volt, this protocol seems not affected.

 

There is also an POE issue with the UAP-AC-LITE and UAP-AC-LR from a specific date due to hardware changes, so a lot going on with POE ;(

 

Negative side effect is that is fries all you network equipment if the sh*t hits the fan, i disabled all POE on the not used ports by default. Just to be sure....

 

All info from the forum so if you take you time you can find all the specific topics containing fragments of information.

 

 

New Member
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Re: US-8-150W Recall?

I've always ordered from UbiquitiWarehouse for work, and was looking there for some new kit for my home install. Their page with the warning is here:

http://ubwh.com.au/product_info.php?cPath=58&sort=3a&page=2&products_id=448

I'm glad they put that up BTW and will be ordering through them once this is resolved. Thanks for the extra info wopper.
Member
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Re: US-8-150W Recall?

My date code (4 digits before MAC address) seems to be 1620:

 

usw-8.png

I'll give City Technology a call on Monday and see if they were aware of this. There is nothing on their website that mentions this:

 

http://www.citytechnology.com.au/store/unifi-us-8-150w-switch-sfp-gigabit-8-port

 

I literally only just bought this and set it up, so It will be a bit of a pain if I have to go back on-site and rip it out to swap it over...*sigh*.

 

Is this the post you were referring to?

 

http://community.ubnt.com/t5/UniFi-Routing-Switching/USW-150-passive-PoE-weirdness/m-p/1633482

 

If not, are you able to post a link to the thread please?

 

Thanks,

Victor

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Re: US-8-150W Recall?

New Member
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Re: US-8-150W Recall?

I have 1623 on a US-8-150W , how do I get an RMA?

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Re: US-8-150W Recall?

I have a 1618 by the looks of things

Why isn't this on the Australian government recall website??
New Member
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Re: US-8-150W Recall?

Hi, just bought UniFi Switch 8 POE-150W and am currently using this with 2 UAP--AC-Pro's along with 4 POE IP Camera's. Looking at the date code mine starts with 1618 as well. Is there any reason for me to be worried about?

 Should I contact the supplier? Unifi chat support suggested no RMA unless the device is fault.

New Member
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Registered: ‎08-07-2016

Re: US-8-150W Recall?

Well I just got one from B&H photo and it has a 1623 date code on it. I am not a big fan of installing something that is potential fire hazard if I forget down the road and plug in shielded cable. I guess mine is going back, maybe they can exchange it for me for one that has the later date.
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Re: US-8-150W Recall?

well my 8 port switch just blew up dunno if the euipment is ok 

 

always something new with these things .....

None of the ideas expressed above are actually mine. They are told to me by Luthor and Ferdinand, the five inch tall space aliens who live under my desk. In return for these ideas, I have given them permission to eat any dust bunnies they may find under there.
Member
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Re: US-8-150W Recall?

Who said "recall"?

I can see details about the problem. But can't see anything about recall...

 

Hey Victor @victorhooi ,

So what did City Technology said?

New Member
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Re: US-8-150W Recall?

MyItHub have indicated to me that all US-8-150W stock has been recalled from distributors pending replacement. Seems like another couple of weeks before stock will be available.

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Re: US-8-150W Recall?

Here is the official link to the issue: http://community.ubnt.com/t5/UniFi-Wireless/Warning-UAP-AC-LITE-and-UAP-AC-LR-with-UniFi-Switch-on-P...

 

It is a corner case and rarely happens. But to avoid any future RMAs, we are replacing distributor stock.

Want to try out new features or fixes before they're released as Stable? Sign up for Beta here: https://help.ubnt.com/hc/en-us/articles/204908664-How-To-Signup-for-Beta-Access
New Member
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Re: US-8-150W Recall?

Any ETA on when you are hoping to have new stock to Australian distributors?

New Member
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Re: US-8-150W Recall?

Ditto for UK !!!!

New Member
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Registered: ‎09-03-2016

Re: US-8-150W Recall?

[ Edited ]

Well, this is exactly what happened to me. I set up a new system with a UAP-AC-LITE plugged into a US-8-150W, with a shielded Cat7 cable and it blow out the POE module on the UAP-AC-LITE.

 

I've sent the UAP-AC-LITE back to the distributor but they have been most unhelpful in trying to sort this out.

 

I would also like to get the affected US-8-150W replaced for peace of mind. I don’t like the idea of a 24/7 piece of equipment with this kind of potential for failure. I’m somewhat concerned that I might damage something else that’s plugged into the switch on a hard reset .

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Re: US-8-150W Recall?

@hairybear101, you don't mention what country you are in but if you are in the US, you would be best off dealing directly with Ubiquiti.

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Re: US-8-150W Recall?

Yah i can confirm a blown ethernet port too ...nice and toasty lol even the port in the switch melted 

None of the ideas expressed above are actually mine. They are told to me by Luthor and Ferdinand, the five inch tall space aliens who live under my desk. In return for these ideas, I have given them permission to eat any dust bunnies they may find under there.
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Re: US-8-150W Recall?

@hairybear101  We'll get this taken care of for you.

 

Shielded cable between the UAP-AC-LITE, UAP-AC-LR and the UniFi Switches is not recommended at this time: http://community.ubnt.com/t5/UniFi-Wireless/Warning-UAP-AC-LITE-and-UAP-AC-LR-with-UniFi-Switch-on-P...

 

Anyways, we'll get this sorted out for you.

 

BR,

Brandon

Want to try out new features or fixes before they're released as Stable? Sign up for Beta here: https://help.ubnt.com/hc/en-us/articles/204908664-How-To-Signup-for-Beta-Access
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