2 weeks ago
Agree, but there's still a choice:
Go cheap, replace DIY the RAM and/or have USG as Spare just to buy time or,
the point I want to make;
Go Pro and buy an extra Pro as spare and make your case @ubnt stronger
hope to speed up the bureaucrazy.
Lovely, looks like this is still an issue with new units. I just bought mine a couple months ago. I was on beta firmwares to get port remapping so I was really hoping that was the cause but I've reverted to all official/stable versions and my USG disconnects at least once per day. I've been joking about how I could go to Best Buy and buy a cheap router and have a more stable network, and it appears my joke is more of a truth.
I can confirm I have been up solid replacing my RAM myself in my USG-Pro-4. Support bascially took my name and information, and said thanks. I did not get a new system nor get a replacment offer (Which I am ok with). I am happy to say the RAM is keeping my firewall up and solid for the past 20 days 14 hours. Not bad for RAM I found in a drawer from an old laptop. The only thing, make sure you put in exactly the correct RAM with correct voltage, ect.
They told me mine is a known bad batch and to contact the reseller for replacement, or go through their snail process of RMA and hope I get something in return within a month.
Terrible support. Terrible hardware, Terrible software. I fail to see a single positive to this gear at this point. Nothing but problems and headaches.
As for failing to see a single positive to this gear, check out the UniFi Stories section: https://community.ubnt.com/t5/UniFi-Stories/con-p/UniFi_Stories
UniFi: UAS-XG, USG-XG, 24 L2 PoE, AC PRO, AC Mesh, AC Walls , HD, SHD, XG, nanoHD, G3 Micro.
Wired clients: Custom built Windows 10 PC, Brother MFC, four PS3s, four XBOX360s, two Wiis, four Smart TVs.
Wireless clients: Fourteen (yes, 14) Nest Thermostats for in-floor radiant heating, 5 Amazon Echos (original/show/dots), two MB Pros, two Windows laptops, one iPad 5th Gen, one Surface Pro 3, four iPhones, two Android phones, two DS Lites, Neato robotic vacuum.