New Member
Posts: 26
Registered: ‎10-18-2015
Kudos: 4

USG Pro-4 restarts several times per day

Hi there. We have a cloud key (0.8.7/5.6.26) with 7 sites. The USG-4 (4.4.18.5052172) at the 7th site we just added restarts several times per day. We have watched logs on the USG and the controller, but havnt spotted anything that helps us understand why this is happening.

 

The other six USG (at version 4.4.12.5032491) are not having this issue.

 

We havnt found this to be a common issue in the forums either - so looking for advice on this problem.

 

Thanks!

Derek

Member
Posts: 185
Registered: ‎08-12-2017
Kudos: 74
Solutions: 2

Re: USG Pro-4 restarts several times per day

Having the same problem firmware 4.4.18.5052172, alos haven't found anything special.

Member
Posts: 185
Registered: ‎08-12-2017
Kudos: 74
Solutions: 2

Re: USG Pro-4 restarts several times per day

Mine seems fixed with a force reprovison. Strange but maybe soething you can try also.

Member
Posts: 107
Registered: ‎11-24-2017
Kudos: 38
Solutions: 2

Re: USG Pro-4 restarts several times per day

[ Edited ]

Let me introduce you to the 33 (at the time of this post) page thread about this very issue. It is a bad memory module. You'll need to open a support ticket and provide the necessary information for an RMA.

New Member
Posts: 26
Registered: ‎10-18-2015
Kudos: 4

Re: USG Pro-4 restarts several times per day

Thanks, Force reprovision did not work for us. We replaced the USG with one in inventory and no problems since. Really seems to be a hardware issue. Support gave us a ticket # but hasnt followed up in over 24 hours.

 

that thread goes back years! Support was looking for something in kernel-messages that wasnt there - they arnt sure this is the common problem many people are having. Still - does seem to be hardware so hope the RMA is approved soon.