04-21-2018 06:58 PM
Hi there. We have a cloud key (0.8.7/5.6.26) with 7 sites. The USG-4 (126.96.36.19952172) at the 7th site we just added restarts several times per day. We have watched logs on the USG and the controller, but havnt spotted anything that helps us understand why this is happening.
The other six USG (at version 188.8.131.5232491) are not having this issue.
We havnt found this to be a common issue in the forums either - so looking for advice on this problem.
04-23-2018 10:35 AM - edited 04-23-2018 10:36 AM
Let me introduce you to the 33 (at the time of this post) page thread about this very issue. It is a bad memory module. You'll need to open a support ticket and provide the necessary information for an RMA.
04-24-2018 10:53 AM
Thanks, florisvdk Force reprovision did not work for us. We replaced the USG with one in inventory and no problems since. Really seems to be a hardware issue. Support gave us a ticket # but hasnt followed up in over 24 hours.
palmerc that thread goes back years! Support was looking for something in kernel-messages that wasnt there - they arnt sure this is the common problem many people are having. Still - does seem to be hardware so hope the RMA is approved soon.