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New Member
Posts: 10
Registered: ‎11-19-2018

Re: USG and ATT GigaPower - Slow speeds since Nov 12

I can usually get high 400s, 500+ on occasion and a very rare low 600 Mbps 

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Posts: 57
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Re: USG and ATT GigaPower - Slow speeds since Nov 12

I haven't read thru this whole topic but it seems like most issues are with Pace modems. I got ATT Fiber installed earlier this year and setup my Unifi system shorly afterward.

 

They gave me an Arris BGW210-700 and I have not had any issues with connectivity. I run routine speed tests and I am always at 950/950 on speedtest.net and 850/950 on DSLReports.

 

They've automatically updated my modem firmware a couple of times and it is currently at 1.7.17.

UniFi Security Gateway 3P 4.4.36.5146617
UniFi Switch 16 POE-150W 4.0.10.9653 / 5x UniFi Switch 8 4.0.10.9653
2x UniFi AP-HD 4.0.10.9653
Cloud Key Gen2 UCKG2.apq8053.v0.8.7.4a461e4.181102.0901
UniFi Controller 5.9.29-11384-1
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Registered: ‎04-15-2016
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Re: USG and ATT GigaPower - Slow speeds since Nov 12

When you say 900 mbps, is that using your UAP??? 

 

 

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Posts: 95
Registered: ‎04-15-2016
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Solutions: 2

Re: USG and ATT GigaPower - Slow speeds since Nov 12

What UAP do you have?
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Re: USG and ATT GigaPower - Slow speeds since Nov 12

No that is over LAN which is where you should be doing any speed tests. On Wifi I can get 500-600Mbps. You should not be expecting gigabit speeds over wifi.

 

My equipment is all in my sig.

UniFi Security Gateway 3P 4.4.36.5146617
UniFi Switch 16 POE-150W 4.0.10.9653 / 5x UniFi Switch 8 4.0.10.9653
2x UniFi AP-HD 4.0.10.9653
Cloud Key Gen2 UCKG2.apq8053.v0.8.7.4a461e4.181102.0901
UniFi Controller 5.9.29-11384-1
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Registered: a month ago

Re: USG and ATT GigaPower - Slow speeds since Nov 12

New modem in, speeds are great now.  Same as before issue as well as same as when i rolled back firmware.

 

On wired 934/940: 

http://www.speedtest.net/result/7915820196

 

 

Pixel 2 XL 3 feet from UAP:

http://www.speedtest.net/result/a/4552183907

 

 

I am good! =)

Emerging Member
Posts: 95
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Re: USG and ATT GigaPower - Slow speeds since Nov 12

That's what I thought.  I'm only getting around 400 mbps up and down wireless.

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Re: USG and ATT GigaPower - Slow speeds since Nov 12


@nianticcar wrote:

No that [900-950Mbps] is over LAN which is where you should be doing any speed tests. On Wifi I can get 500-600Mbps. You should not be expecting gigabit speeds over wifi.



Ha... If only AT&T gave me anywhere near that.  On a great day I get 600 Mbps down/up (usually more in the 450-525 Mbps range) wired from AT&T and then 200Mbps or less down/up from my UAP.

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

I didn't read through this whole thread (but it has been very useful!), so I apologize if this has already been posted.  I found the following link on the ATT Forums that basically acknowledges the firmware problem with no current fix.  They do however have a workaround that seems to have fixed my issue until they fix the firmware.

 

https://forums.att.com/t5/AT-T-Fiber-Equipment/PACE-11-1-0-531418-DMZ-Issue/m-p/5745153#M7940

 

Hope this helps people who don't want to swap out their Gateway.

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Posts: 3
Registered: a week ago

Re: USG and ATT GigaPower - Slow speeds since Nov 12

Can eapproxy be setup on the Edgerouter Lite3 as well? Anyone tried this or seen an article on how to do this on the Edgerouter?

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Posts: 1
Registered: ‎08-19-2018

Re: USG and ATT GigaPower - Slow speeds since Nov 12

Wow, this just grinds my gears. The speed issue was only one problem I was having, all of which I have spent the better part of a month troubleshooting. I never even considered it would be the Gateway.

 

I blame myself for working too hard at work, normally I skim the Ubiquiti forums while at work, but didn't for most of December. I could have solved this a long time ago. To confirm even further that it is the Gateway, I moved in December to a new place with Fiber, they came out and istalled everything, and the only equipment reused was my Gateway, still the same slow speeds.

 

I solved it by using the firmware downgrade. I am kicking myself because when I had service setup at my new address, the installer had a brand new gateway and I said "The old one works fine, and I have all my settings where I want them." Doh. I haven't bothered calling AT&T, but may this weekend.

New Member
Posts: 13
Registered: ‎02-04-2017

Re: USG and ATT GigaPower - Slow speeds since Nov 12

Grettings I have been trying to get the bypass setup with my USG 3P. I had noticed performance issues with the network over the holidays but didn't have time to look into it. Finally did and it's the bug with the pace device. 

 

I believe I have followed all the steps but the script errors looking for eth0.0

 

exception in getifhwaddr line 152 (IOError: [Errno 2] No such file or directory: '/sys/class/net/eth0.0/address'); restarting in 10 seconds
Traceback (most recent call last):
  File "/config/scripts/eap_proxy.py", line 519, in proxy_forever
    self.proxy_loop()
  File "/config/scripts/eap_proxy.py", line 539, in proxy_loop
    on_poll_event(socks[fd], event)
  File "/config/scripts/eap_proxy.py", line 557, in on_poll_event
    self.on_router_eap(eap)
  File "/config/scripts/eap_proxy.py", line 586, in on_router_eap
    if self.os.getmac(if_vlan) == eap.src:
  File "/config/scripts/eap_proxy.py", line 419, in getmac
    return getifhwaddr(ifname)
  File "/config/scripts/eap_proxy.py", line 152, in getifhwaddr
    with open("/sys/class/net/%s/address" % ifname) as f:
IOError: [Errno 2] No such file or directory: '/sys/class/net/eth0.0/address'

Looking at my system I indeed don't have the net/eth0.0 directory.

 

My setup:
USG: 4.4.36.5146617

Controller: 5.9.29

 

I did the setup in the controller and confirmed that I see eth2 setup with the proper gateway address. 

 

I have been reading through a bunch of posts but haven't found a solution to this problem, I suspect it's realted to the USG version as most posts seem to be on 4.4.29 or .32. 

 

Any help from someone who has this working would be appreciated. 

 

New Member
Posts: 19
Registered: ‎04-05-2018
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Re: USG and ATT GigaPower - Slow speeds since Nov 12

Once you enable the VLAN ID - 0 on your WAN interface that will go away
New Member
Posts: 13
Registered: ‎02-04-2017

Re: USG and ATT GigaPower - Slow speeds since Nov 12

Ok I think I didn't understand that step in the instructions how do I do that? When I click on the WAN record in the network tab there is no vlan box.

 

Is it the new LAN2 record that I am setting vlan 0?

New Member
Posts: 19
Registered: ‎04-05-2018
Kudos: 2

Re: USG and ATT GigaPower - Slow speeds since Nov 12

[ Edited ]

You're in the wrong screen, it's in your Site Settings > Networks > WAN > Common Settings > VLAN ID

New Member
Posts: 13
Registered: ‎02-04-2017

Re: USG and ATT GigaPower - Slow speeds since Nov 12

Thanks so much. I was staring right at it but didn't see it Man Sad Script working now back to full speeds Man Happy

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Posts: 25
Registered: ‎08-05-2016
Kudos: 2

Re: USG and ATT GigaPower - Slow speeds since Nov 12

So I have a question is the 10.7 firmware bad too on the Pace? Reason I ask is when tech came and swapped my old Pace for a new Pace it is running 10.7 and my speeds are back to normal. Is there another problem with this firmware I’m not aware of or not noticing ? 

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New Member
Posts: 6
Registered: ‎12-04-2016

Re: USG and ATT GigaPower - Slow speeds since Nov 12

I found the UI to be very slow from a response perspective with version 10.7 on my Pace. Might have been just me, but downgrading to an earlier version resolved it for me.

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