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Re: USG and ATT GigaPower - Slow speeds since Nov 12

I’m having the same problem. I’m just going with the gateway bypass. Works just fine and I don’t have to keep driving to the ups store to ship back their mistake. 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

Don’t waste your time expecting them to ship you a 210. Same issue and the online chat rep confirmed two separate shipments would be the 210 and when the shipment confirmation is emailed, it was a Pace. Only way to ensure a 210 is through a service call. 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

 


@cgpd7507 wrote:

Don’t waste your time expecting them to ship you a 210. Same issue and the online chat rep confirmed two separate shipments would be the 210 and when the shipment confirmation is emailed, it was a Pace. Only way to ensure a 210 is through a service call. 

Yeah going to call today to get a service rep sent out . 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

Can confirm, despite requesting the 210, they shipped me another Pace. Gald i went ahead and had the technician come out. all i have to do is ship this one back.

 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

Well wanted to give you all an update. ATT sent me another Pace router so I called again and a technical n came out. Unfortunately I cant get the 210 because my cable boxes are wired using coaxial(at least that’s why he told me). So he went ahead and installed the new Pace that ATT sent me anyways. All seems to be good so far and I think the problem might have to do with IPV6. I turned IPV6 off on the Pace and so far no internet drop and speeds back to normal. I will update if anything changes 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

And do you have an outside facing IP? Or 192.168xxx?

 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

Sorry I’m not really knowlagble in all this. When I first got the ATT I had to manually setup an IP in the ATT modem under DHCP then the usg is using the 192.168.1 IP. Only way I found online to make it work and that worked fine for a year till a few weeks ago when we all got the problems 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

AT&T service guy came todat swapped my modem and now I'm back to gig speeds. 

 

When he came down the the basement where my network is he said out loud "holy Chit!". Yes my network blew him away. 

server.jpg
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Re: USG and ATT GigaPower - Slow speeds since Nov 12

I just clocked my fastest speed ever with this new router. 985 down / 942 up!!!!   

 

I'm slightly glad this happened and I now have faster "stuff". 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

I believe that I am having the same problem (posted over here before realizing this thread was the same issue). 

 

What have you all used your sell with AT&T support to get the new gateway? The phone rep I got pushed back after running whatever little remote test they run, saying that everything tested out properly and because a hardwired connection to the gateway was testing out 800+ Mbps, their equipment was working properly and the issue was elsewhere in my network.

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

I just really sold that I had done my due diligence. I factory reset the pace, twice. Told them anything that got put in the dmzplus zone was getting throttled. Told them it happened starting the weekend of the 12th and that even if I put my laptop in the DMZPlus zone it would get throttled. Putting it in cascaded router mode would get me about 100-300 speeds but would negate my NATs that I need for VPN etc. because you can’t open ports to a cascaded router as it disappears from the device list. 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12


@rekent wrote:

What have you all used your sell with AT&T support to get the new gateway? The phone rep I got pushed back 



Just tell them whatever you need to get them to send a tech. If they ask you to do a Speedtest when directly connected to the gateway, tell them you are only getting 50Mbps down. Once a tech is dispatched, they should call you before they come. Just tell him flat out you need a BGW210 to replace your Pace. I told my guy if he doesn’t have one then there is no use in him coming. That worked for me but, YMMV. 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

For those of you who are AT&T Uverse Fiber (1G) AND Uverse TV customers, the dominantly proposed solution to replace the Pace 5268ac with the BGW210-700 could be problematic as it is/was in my case: the BGW210-700 apparently doesn't come with the COAX connector to connect to the TV receivers. It only supports RJ45. Unfortunately my house was wired in a very traditional way with only COAX running through the walls to where most people would setup a TV and RJ45 to places where people might place a phone or a computer.

 

I have found another solution to the issue: From what I could gather in other forums, AT&T has stopped the rollout of the new firmware, so I hope that my fix will be permanent until they rollout a new version.

 

I did NOT replace my hardware due to my need of COAX ports for my U-verse TV. So instead I found a copy of the old firmware (10.5.3.527283) and used the upgrade UI (<your gateway IP address>/upgrade) to downgrade from the faulty new version (11.1.0.531418).

 

After that: back to 900Mbps up/down.

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

They actually replaced my Pace with another Pace and my guess maybe it didn’t update if ATT stopped it so mine is back to working. I as well couldn’t use the 210 because my cable boxes are using coaxial. I had changed to coaxial when I first got att cause using there dumb gateway for the boxes sucked and with coaxial works perfectly. 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

Also my New replacement Pace is running software 10.7.0.530220-att

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

Does anyone have a copy of the 10.7.x firmware?

 

I guess in theory AT&T should send me an update at some point but so far that hasn't happened since my downgrade to 10.5. I did find a copy of 10.6 but decided to wait and see if AT&T updates my gateway to 10.7 for me.

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

[ Edited ]

This is the solution that worked for me.


@vscheuber wrote:

For those of you who are AT&T Uverse Fiber (1G) AND Uverse TV customers, the dominantly proposed solution to replace the Pace 5268ac with the BGW210-700 could be problematic as it is/was in my case: the BGW210-700 apparently doesn't come with the COAX connector to connect to the TV receivers. It only supports RJ45. Unfortunately my house was wired in a very traditional way with only COAX running through the walls to where most people would setup a TV and RJ45 to places where people might place a phone or a computer.

 

I have found another solution to the issue: From what I could gather in other forums, AT&T has stopped the rollout of the new firmware, so I hope that my fix will be permanent until they rollout a new version.

 

I did NOT replace my hardware due to my need of COAX ports for my U-verse TV. So instead I found a copy of the old firmware (10.5.3.527283) and used the upgrade UI (<your gateway IP address>/upgrade) to downgrade from the faulty new version (11.1.0.531418).

 

After that: back to 900Mbps up/down.




My Pace was on the exact same version. I did something I definitely shouldn't have and updated ATT's equipment with a random upgrade file on a forum post, lol. The link you submitted looks like it got messed up during formatting. For reference, this is the .pkgstream file I downloaded as well:

http://gateway.c01.sbcglobal.net/firmware/00D09E/10.5.3.527283-PROD/5268.install.pkgstream

Downgrade had reset all my settings back to factory defaults. My ATT service came back online, but I needed to re-configure the Pace to give my USGW a pub IP, put DMZ+ back on and disable the enhanced security features.

I'm also back to 950/1000+ speeds.

THANK YOU vscheuber for this recommendation. IT WORKED!

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

[ Edited ]

Got me a shiny new 210 this morning and after setting it to pass-through, things are still quirky in my network. Only seeing 500-600 Mbps at the gateway and about 20-30Mbps less than that at the switch.  Then the real kicker is only seeing about 100 Mbps wireless from my nanoHD.  

 

AT&T reports that my light is very good, so I'm beginning to wonder if the idiots the contractor had wiring my house screwed up one (or more) of my in-wall Cat6 runs... Because 500-600 at the gateway is definitely wrong, as is 100 coming out of a nanoHD that should be getting the same 500-600.

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

[ Edited ]

Exact same problem here.  50Mbps down, 100-200 up, with gigabit fiber service. 

 

Thank you all so much for this thread.  I've spent hours troubleshooting this crap.  As is my luck, it also coincides with me moving my equipment to the other side of my basement.  Thankfully I did a speed test before touching anything and observed the slow speeds.  Had I not done that, I would have been certain this was *my* fault.

 

I just got off the phone with ATT customer service.  I simply explained to her that I need a BGW-210 to replace my Pace gateway due to an incompatibility w/ my home equipment due to the recent firmware upgrade.  She didn't make me do any tests or give me any run around.  She just queued up a BGW-210 to be shipped here in the next few days. 

 

I'll report back to let you guys know if I actually receive it or just another Pace.

 

Also - I started down the road of the thread mentioned in like the 3rd post, where someone gave detailed instructions on how to configure this to work with the Pace.  I got halfway through changing all the settings then decided to go the hardware route instead.  I did take a backup of my config prior to starting, so I simply restored it and restarted the gateway.  However, when it came up I could not hit anything through the WAN interface.  Turned out to be the VLAN ID of 0 that I had set on the WAN network during those instructions.  For some reason, restoring the backup did not overwrite that setting.  So if anyone else ended up on the same road as me, check there.

 

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Re: USG and ATT GigaPower - Slow speeds since Nov 12

Just one more chiming in with the exact same issue: 50Mbs down, 100-200up, which I discovered only after moving and so spent two hours troubleshooting before realizing it wasn't me.

 

Same thing from AT&T: they said they'd send a new router. I'll post when I get it (another week or so).

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