12-08-2018 04:34 PM
I doubt they are doing a firmware downgrade, that causes some issues (can't disable wifi devices). I would bet if you checked it you are still on the same version just running a double NAT and therefore don't have the issue.
12-08-2018 04:43 PM
Resetting the configurations, though, and it works fine now. Though I'd really like to get a modem that does a proper passthrough.
12-11-2018 10:56 AM - edited 12-11-2018 10:58 AM
@tetherton, as long as it's a Pace with a firmware that is not defective, that should effectively cure your problem. I heard Pace-users complain about the Pace but the forums seem to be just as full of complaints about the Arris... I have no personal preference. And a similar firmware update that "bricked" the Pace could be rolled out to an Arris at any time...
But it would be great for all of us to know if AT&T sends out Pace's with a proper firmware version. Many have complained like you and ordered technicians to come out to their house. Where in fact all of that could have been unnecessary. Could you let all of us know? I downgraded to a 10.5 version, which is a bit too old for my taste and AT&T has NOT pushed out any updates to it since I downgraded. So I would be interested in getting a replacement with a more current firmware.
12-11-2018 11:23 AM
12-11-2018 11:35 AM
@vscheuber I was connected w/ level 2 support who supposedly sent the Arris. It will be here by Thursday they said. I'll report back. If it's a Pace then I'm going to have to consider other options such as getting a tech out, downgrading firmware, or maybe even the EAP proxy thing since I only have internet service through AT&T.
12-12-2018 01:05 PM
Went through the whole exercise with them. Requested the BGW210, received another Pace. Had issues adopting, so ended up having the tech come out. I still run Uverse on Coax for my set top boxes and I wasn't planning on running cat 5 to replace those. The BGW210 does not have COAX port for the STB's. Only Cat5 and wireless and will only run 2 STBs on cat 5 and 2 wireless.
Tech bought me a new Pace when he came to visit - explained the whole setup to him and we still ended up with the Pace. Screaming along on initial test. Tech took it through the upgrade to the 11.x firmware and the performance dropped. Downgraded it to version 10.5.3 and the performance picked up again. Tried the 10.7.0 firmware but it has major UI performance issues - network perfomrance ok, as long as you don't try to change any settings on the gateway - UI is slower than molasses in a Minesota winter. Took it back to 10.5.3 and it's screaming along happily.
Short answer - downgrade the firmware if you have Uverse TV with Coax running to the STB's. BGW210's not going to do it for you unless you replace cables.
12-12-2018 01:39 PM - edited 12-12-2018 01:40 PM
@lodewyks how do you downgrade? do you or anyone else have directions on how to do this?? I am on 10.7 and my speeds are good but not as great as they use to be before this whole mess. Before I could easly hit 940 up and down and now I am getting about 840-850 so if downgrading will get me back to normal I would like to try it.
12-13-2018 11:25 PM
AT&T customer support recognized the problem and sent me a "non pace modem" that "supported pass through".
What did I recieve today?
A dammed Pace 5268AC.
12-13-2018 11:36 PM
Just wanted to chime in here that AT&T support for fiber is absolutely useless. I had the same problem as you, extremely slow speeds, even sometimes getting 30+ % packet loss. I called AT&T upwards of 40 times, had 6 scheduled visits (the first 4 of which nobody even showed up, wasting 4 days of my time). I finally emailed the office of the president/CEO...that finally got someone competent to come out. What did it end up being? their crappy modems. I went through 3 PACE POS gateways before finally getting a 4th that worked well. Since then it's been super stable at ~900/900, but man what a darn headache.
12-13-2018 11:55 PM
I went thru the customer support chat route and "Steve" promised to send me a non-PACE modem.... yeah, no, got the same damned thing.
Tons of reports show that said modem, running latest firmware, limits DMZ use to ~45Mbps. And if you downgrade? You'll get real bandwidth.
12-14-2018 02:26 AM
12-14-2018 05:40 AM
Wanted to chime in. I got another replacement Pace as well due to this same problem and when the technician set it up seems to be on 10.7 and has been that way now for almost 2 weeks and it hasn’t updated to 11.1. Strange that some are updating to new firmware and some aren’t. I’m crossing my fingers mine doesn’t update because I can’t usw the Arris due to my need for coaxial for boxes. I’m getting about 900 up and down