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Re: USG's Keep Restarting

But did it work for you?

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Re: USG's Keep Restarting


@JvL wrote:

Disabling the hardware offloading didn't seem to help for the original poster of the 'restart bug' (see last post):

https://community.ubnt.com/t5/UniFi-Routing-Switching/Unstable-Security-Gateway/m-p/1247637#U1247637

He is still experiencing restarts of his USG after applying the suggested 'fix'.


That is the OP in another thread. It has helped for another (that is confirmed), different thread again. The OP in this thread hasn't commented either way.. There are 4 threads on this..

 

We've recreated a crash in the lab. It appears to be related to all of the users that actually provided log and config info (that doesn't include you, only 3 have provided any info). Hopefully it is the same cause though. We may see a fix as early as the next release, but it's too early for me to know for sure.

 

Cheers,

Mike

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Re: USG's Keep Restarting

I have applied the suggested fix 'disable hardware offloading' to one of my USG's, it's been running for a day without restarting, but so have the USG's that I did not apply the fix to.

 

I will tell you in a couple of days if I see any improvement.

I will provide logs when no improvement can be seen.

New Member
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Registered: ‎05-08-2015

Re: USG's Keep Restarting

The hardware offloading 'fix' seems to have solved the problem for me.

When can we expect a permanent fix in the firmware ?

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Re: USG's Keep Restarting


@JvL wrote:

The hardware offloading 'fix' seems to have solved the problem for me.

When can we expect a permanent fix in the firmware ?


Good to know. I have a special firmware if you wish to test it out (with offload enabled). Let me know.

 

Cheers,

Mike

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Re: USG's Keep Restarting

Same to me. Since 4.6.5 my USG is restarting once, mabye twice a day. I don´t know what happend yesterday, but yesterday I had nine restarts. Now it´s time to try the fix and disable Hardware Offloading.

I hope the next FW will fix this issue.

 

Best regards

Daniel

USG_Restarts.jpg
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Re: USG's Keep Restarting


@longdongjohn wrote:

Same to me. Since 4.6.5 my USG is restarting once, mabye twice a day. I don´t know what happend yesterday, but yesterday I had nine restarts. Now it´s time to try the fix and disable Hardware Offloading.

I hope the next FW will fix this issue.

 

Best regards

Daniel


Would you like to test a firmware that doesn't require disabling hw offload?

 

Cheers,

Mike

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Re: USG's Keep Restarting

Sure! Ubnt Banana

 

Are there more changes in the firmware or is this the only one?

 

Best regards

Daniel

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Re: USG's Keep Restarting

This is the only change from the last 4.2.8 release (in 4.6.5). I'll send you an email in a few minutes.

 

Cheers,

Mike

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Re: USG's Keep Restarting

[ Edited ]

For anyone that reads this, the firmware with the fix for this is included in controller version 4.6.6. It provides stable operation while leaving hardware offload enabled.

 

Cheers,

Mike

 

EDIT: currently the controller is in soaking status (near stable), so it's only avilable in the beta section. If you can't access the above post please see THIS KB article.

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Re: USG's Keep Restarting

Thank you!  Since upgrading a few days ago I have not had one USG restart unexpectedly. 

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Re: USG's Keep Restarting


@swFrick wrote:

Thank you!  Since upgrading a few days ago I have not had one USG restart unexpectedly. 


You're welcome. Glad to hear that!

 

Cheers,

Mike

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Re: USG's Keep Restarting

I've closed this thread. Reason is if you are affected by reboots, and you are using firmware 4.2.9 that is included with controller 4.6.6, then your issue is different. That means you should start your own thread. 

 

Thanks,

Mike

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