Highlighted
New Member
Posts: 25
Registered: ‎10-02-2018
Kudos: 16
Solutions: 2
Accepted Solution

Unable to adopt USG Pro 4 into existing network

New USG device. Attempting to set up using instructions in the article "USG Adoption: How to Adopt a USG" into an existing network to replace a functioning router. The plan is to get the device fully configured and tested with one client before putting it online.

 

Steps taken:

1. Re-set the USG to factory defaults (it has firmware 4.4.26)

2. Installed Unifi software on a 2018 MacBook Pro running 10.13.6 with WiFi turned OFF

3. connected laptop to USG (but not to WAN or LAN)

.....the laptop is set to straight DHCP and grabbed an IP address from the USG, 192.168.1.6

4. installed and loaded Unifi software for Mac

5. used Unifi Controller to launch a browser

6. Selected the device in the list and showed its Properties

 

At this point the instructions don't work. The controller is on the same subnet as the USG. But you can't get to Settings > Networks until after adoption because Properties only has Details, Network, and Stats. The existing network does not run on the 192.168.1.nn range. 

 

 

Advice would be greatly appreciated. 

 

 

 

 


Accepted Solutions
Senior Member
Posts: 2,770
Registered: ‎01-29-2015
Kudos: 449
Solutions: 116

Re: Unable to adopt USG Pro 4 into existing network

See if this helps

https://www.youtube.com/watch?v=HcfIpTso_Ys&t=32s

 

I'm not sure which step you are getting stuck on.

View solution in original post


All Replies
Senior Member
Posts: 2,770
Registered: ‎01-29-2015
Kudos: 449
Solutions: 116

Re: Unable to adopt USG Pro 4 into existing network

See if this helps

https://www.youtube.com/watch?v=HcfIpTso_Ys&t=32s

 

I'm not sure which step you are getting stuck on.

New Member
Posts: 25
Registered: ‎10-02-2018
Kudos: 16
Solutions: 2

Re: Unable to adopt USG Pro 4 into existing network

Fair point. What can't be done, it seems, is the third step "Configuring the LAN Network". I can't go to Settings > Network through Properties as noted and can't find any other place to do it. 

 

Bear in mind that this is with the very newest software v5.9.29 for Mac.

 

Thanks!!

New Member
Posts: 8
Registered: ‎03-06-2015
Kudos: 1

Re: Unable to adopt USG Pro 4 into existing network

I am using UniFi Controller 5.9.29 under MAC.

Could you take a screenshot of your "Setting" -> "Network".

Here is my screenshot after I configured it. You should be able to see something in the "Setting" -> "Network" and be able to "Edit" it.

USG4P will default to 192.168.1.1 when you factory reset it. I set my MAC to static IP 192.3168.1.82 and 255.255.255.0.  Router 192.168.1.1 and DNS 192.168.1.1 before I adopt the USG4P and no other computer in the network. Just my MAC, USG4P and a D-Link switch. Then I run he UniFi Controller. Under "Devices" I would see the USG4P with the Status "Adopt" and with an IP of 192.168.1.1. Before I dopt the USG4P, I would create a "Corporate" "LAN" in the IP range of "192.168.1.1/24" and set DHCP server on.

If you can send a screeshot of your"Setting" -> "Network" it may help to see what you are looking at.

Screen Shot 2018-10-30 at 12.01.23 PM.png
Screen Shot 2018-10-30 at 12.04.18 PM.png
New Member
Posts: 25
Registered: ‎10-02-2018
Kudos: 16
Solutions: 2

Re: Unable to adopt USG Pro 4 into existing network

The video addresses the same scenario as the basic instructions, which are for people setting up the full Ubiquity four-piece ecosystem as a new installation, no prior network at all. I'm sure it happens from time to time but one doubts that this is really the most common setup situation for a security gateway. 

 

Nevertheless it did show me the essential missing piece of information - where to find the Network settings. Thanks!!

 

New Member
Posts: 25
Registered: ‎10-02-2018
Kudos: 16
Solutions: 2

Re: Unable to adopt USG Pro 4 into existing network

Thanks for the pic - wish i'd seen it sooner, would have saved me wading through a tedious vid about an irrelevant situation.