02-12-2019 09:59 AM
About 4 months ago I purchased the CK2+ and for the most part has been working fairly well. However, over the past 3 weeks or so, the device has been rebooting at random times throughout the day. I also use the Protect system for camera use as well and would typically see anywhere from 2 to 3 reboots a day. I guess I chalked up the issue as a bug in the firmware and the device would normally come back up. It was an annoyance more than anything and figured a later firmware would resolve the issue.
Today, the CK2+ failed to reboot after going down. I now get a "failed boot" message on the device and it just keeps power cycling with the same message. At this point, I think the device is toast. I can't access the cloud key via IP or via the controller since it's in the same box as Protect. I do know it had the latest firmware as of Sunday on the 10th of February.
Is anybody aware of this issue or have any ideas on what I can do to fix it? Could it be a failed HDD or something else that failed? So far I am not impressed. It seems like within the last week the cloud key has been on a steady decline. The app on my iPhone would have trouble reviewing motion events and sometimes just being in the app alone would cause the connection to fail and reboot. Only 4 months in and it's nothing more than a brick.