PSA: UniFi Video 3.9.4 Pulled - How to revert to 3.9.3

by Ubiquiti Employee ‎03-22-2018 06:00 PM - edited ‎03-22-2018 08:50 PM

In light of the cloud connection issues related to UniFi Video 3.9.4, we have decided to pull that release and revert back to 3.9.3 as the current GA release.

 

We would like to sincerely apologize to our user base and to our exceptional community for the inconvenience this has caused and are committed to getting the next release as stable and reliable before it goes to a public release.  This is not our best work and certainly not up to our standard of quality.

 

We have 3.9.5 already in beta testing and are specifically testing the case of UniFi Video disconnecting from the cloud service from many different scenarios.  3.9.5 will resolve this bug by the time it goes public.

 

If you are on 3.9.4, you can downgrade via one of the following methods depending on your operating system:

 

If you are running Debian or our hardware NVR:

You may need to enable SSH if you have not already (hardware NVR specific).

Note for all Linux users: Click here for instructions if you are new to SSH.

 

If you are running Debian or our hardware NVR:

Once connected via SSH, copy and paste this command, ensuring it pastes as a single line:

wget https://dl.ubnt.com/firmwares/ufv/v3.9.3/unifi-video.Debian7_amd64.v3.9.3.deb; sudo dpkg -i unifi-video.Debian7_amd64.v3.9.3.deb

 

If you are running Ubuntu 14.04:

Once connected via SSH, copy and paste this command, ensuring it pastes as a single line:

wget https://dl.ubnt.com/firmwares/ufv/v3.9.3/unifi-video.Ubuntu14.04_amd64.v3.9.3.deb; sudo dpkg -i unifi-video.Ubuntu14.04_amd64.v3.9.3.deb

 

If you are running Ubuntu 16.04:

Once connected via SSH, copy and paste this command, ensuring it pastes as a single line:

wget https://dl.ubnt.com/firmwares/ufv/v3.9.3/unifi-video.Ubuntu16.04_amd64.v3.9.3.deb; sudo dpkg -i unifi-video.Ubuntu16.04_amd64.v3.9.3.deb

 

If you are running Windows:

  1. Download https://dl.ubnt.com/firmwares/ufv/v3.9.3/unifi-video.Win7_x64.v3.9.3.exe
  2. Once downloaded, double-click it and follow the prompts all the way through