UniFi Video 3.6.3 Release

by Ubiquiti Employee ‎03-27-2017 03:28 PM - edited ‎03-28-2017 12:45 PM

System Requirements

  • NVR appliance or a 64-bit OS from the Files section below
  • Intel Atom D2500 CPU
  • 100GB HDD
  • 4GB RAM
  • Google Chrome


  • 500GB HDD or larger

Important Notes

  • airCam (gen1) cameras are not supported in 3.2+.  Please stick to the 3.1.x chain if you have airCams.
  • All Linux commands below are for the NVR appliance and Debian 7. Different Linux distributions will have slightly different commands.
  • Updating from a UniFi Video installation prior to 3.3.0 might take an hour or longer, depending on the amount of recordings in the database. To get up and running immediately, perform a clean install instead of upgrading.
  • Your Ubiquiti Account (SSO) is the same account you use to login to the community forum. If you want to use a different account for UniFi Video, first log out of the community before setting up UniFi Video for cloud access.
  • When adding a new camera, your camera password will be reset and configurable under NVR Settings.  Username remains the same.
  • RTSP stream URLs have changed from 3.1.x.
  • Systems that are not the hardware NVR (airVision-C or UVC-NVR) should have some form of an NTP daemon installed.



  • Windows: Run Installer as Administrator
  • Hardware NVR/Debian Install (other Linux files are linked at the bottom of this post, simply change the URL and filename to the appropriate operating system): 
    wget http://dl.ubnt.com/firmwares/unifi-video/3.6.3/unifi-video_3.6.3~Debian7_amd64.deb
    sudo dpkg -i unifi-video_3.6.3~Debian7_amd64.deb


Cloud Setup

New Installations

  • Visit https://video.ubnt.com using Chrome from a computer on the same network as your UniFi Video installation.


  • Connect to your NVR locally (over HTTPS using the server's IP address on port 7443), then click 'Connect To My Ubiquiti Account' under NVR Settings.


Change Log

There is no new firmware that accompanies this release



  • Fixed uncaught exception causing A/V cache to fill up and recordings to stop on all cameras
  • Reset Analytics Settings to default if missing from database


Web Application:

  • Fixed bulk recording deletion not working for version greater than 3.6.2
  • Download for support and configuration files not allowed from the web app, unless user is a Super Admin
  • Partial fixed for nonpersistent Live View settings (does not fix multiple live view matrix cases)


Known Issues

  • Playback at speed above 4x will freeze under certain conditions (i.e high bitrate / high-resolution content)


Port Forwarding/Custom Ports

If not using Cloud login, please check this article for required open ports and customizing ports



*Cloud functionality is peer-to-peer. All video is encrypted and not stored on our servers.

**These are the only officially supported Windows operating systems