Cloud alerts for NVR Disconnects & Reconnects have been temporarily disabled. We will be looking to re-enable these alerts later this week (Week of March 12th, 2018) to allow users some time to upgrade from 3.9.2/3.9.3 to 3.9.4 which has a fix for the repeated notifications. Motion and camera disconnect alerts remain enabled
All Linux commands below are for theNVRappliance and Debian 7. Different Linux distributions will have slightly different commands
YourUbiquitiAccount (SSO) is the same account you use tologinto the community forum. If you want to use a different account forUniFiVideo, first log out of the community before setting upUniFiVideo for cloud access
Systems that are not the hardwareNVR(airVision-C orUVC-NVR) must have some form of anNTPdaemoninstalled to prevent timestamp and time synchronization errors
Windows: Run Installer as Administrator
HardwareNVR/Debian Install manual installation (other Linux files are linked at the bottom of this post, simply change the URL andfilenameto the appropriate operating system):
Connect to yourNVRlocally (overHTTPSusing the server'sIPaddress on port 7443), then click 'Connect To MyUbiquitiAccount' underNVRSettings.
System and Configuration
To reduce disk I/O on NVR appliances, UniFi Video logs for all Linux installations are now symbolic links to the data mount point (e.g /srv/unifi-video/logs). They remain accessible from /var/log/unifi-video but are no longer directly written to that partition.
No change: bundled version 4.2.13
New version 1.0.31
Improved security for storing RTSP passwords
Fixed cloud connection failure due to timeouts when UniFi Video is restarted, including after a software upgrade
Fixed zero length recordings caused by recording events surge
Fixed error 404 dialog showing when it shouldn't during software update transition to "INSTALLING"
We are currently testing a fix for the following issues to be part of our next 3.9.x patch release
In some cases, motion recordings length shown in the recording list doesn't match the recording duration in the player
Minimum Motion Event Trigger (MMET) is not accurate in some cases which leads to false positives. We are currently testing an improvement after fixing a bug in the camera firmware
This release fixes the NVR to cloud connection timeouts that caused the NVR to be disconnected and stuck in a connection retry loop
Please note the connection may still fail due to other legitimate reasons. After several disconnections within a period of 15 minutes, the NVR is rate limited, which means further connection attempts may be delayed until the 15 minutes period is over and reset. We are working on improving notifications to the web application for better feedback on the cloud connection status
Minutes between alerts for non-cloud connected installations has a minimum of 5 minutes. We are evaluating the most intuitive way to handle the various scenarios of upgrades and switching between cloud and non-cloud connected systems
We are aware of some issues with the iOS app and have addressed it by rolling back to a known working version on as many models as possible.
iPhone X users will continue to experience audio issues for the time being, we will be working as quickly as possible to resolve this as well as incorporate the full support for new camera models in the form of iOS App updates.