UniFi Video 3.9.6 Release

by Ubiquiti Employee ‎04-17-2018 07:57 AM - edited ‎04-17-2018 07:58 AM

System Requirements

  • NVR appliance or a 64-bit OS from the Files section below
  • Intel Atom D2500 CPU
  • 100GB HDD
  • 4GB RAM
  • Google Chrome
  • 500GB HDD or larger
  • RAM Disk for Windows installations - How-To


Important Notes

  • All Linux commands below are for the NVR appliance and Debian 7. Different Linux distributions will have slightly different commands
  • Your Ubiquiti Account (SSO) is the same account you use to login to the community forum. If you want to use a different account for UniFi Video, first log out of the community before setting up UniFi Video for cloud access
  • Systems that are not the hardware NVR (airVision-C or UVC-NVR) must have some form of an NTP daemon installed to prevent timestamp and time synchronization errors



  • Windows: Run Installer as Administrator
  • Hardware NVR/Debian Install manual installation (other Linux files are linked at the bottom of this post, simply change the URL and filename to the appropriate operating system):
    wget https://dl.ubnt.com/firmwares/ufv/v3.9.6/unifi-video.Debian7_amd64.v3.9.6.deb
    sudo dpkg -i unifi-video.Debian7_amd64.v3.9.6.deb 


Cloud Setup

New Installations

  • Visit https://video.ubnt.com using Chrome from a computer on the same network as your UniFi Video installation.


  • Connect to your NVR locally (over HTTPS using the server's IP address on port 7443), then click 'Connect To My Ubiquiti Account' under NVR Settings.



Change Log 

Camera Firmware

  • New firmware: 4.2.59
  • Enabled RTSP authentication by default when camera is in Standalone Mode
  • Motion analytics improvement: fIxes inaccurate MMET filter



  • No change: bundled version 1.0.31




  • N/A

Security improvements:

  • Internal authorization check before restoring configuration backup
  • Check file upload and download path integrity before performing file operations

Bug Fixes:

  • Fixed websocket connection retries causing UniFi Video to flood the cloud servers with connection requests
  • Fixed race condition between Device Registration and Adoption causing cloud adoption to be interrupted
  • Updated logs to make it easier to track cloud connection components (CloudService and CloudWebsocketClient)


Web Interface


  • N/A

Bug Fixes:

  • Improved error message when controller fails to communicate with cloud after users press the disconnect button
  • Adjusted minimum email notification interval to be 5 minutes when NVR is adopted to the cloud to match current cloud backend requirement. This minimum will be removed in a future release, once cloud backend is updated



  • In Live View, when switching between Live and Recording channels, the video temporarily freezes. This is also causing recording at that moment to freeze when played back.  We have identified the root cause and it is not a trivial fix.  Stay tuned for a future release that resolves this bug.
  • We are aware of some issues with the iOS app and have addressed it by rolling back to a known working version on as many models as possible.
    • iPhone X users will continue to experience audio issues for the time being, we will be working as quickly as possible to resolve this as well as incorporate the full support for new camera models in the form of iOS App updates.


Port Forwarding/Custom Ports

If not using Cloud login, please check this article for required open ports and customizing ports





*Cloud functionality is peer-to-peer. All video is encrypted and not stored on our servers.

**These are the only officially supported Windows operating systems