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New Member
Posts: 14
Registered: ‎04-18-2014
Kudos: 1

Cache Full - Cleanup required

[ Edited ]

Good evening,

the execution of the command apt-get update; apt-get upgrade; apt-get dist-upgrade; apt-get clean; apt-get autoremove; service unifi-video restart, did not change anything.
No update. so I tried a manual update of java as recommended on another forum but unfortunately the problem reappeared after 2 days.
The registration stops, the last date is 2019-02-08 14:56 and at 15: 04: 14.384 the alerts appear "/ CET: ERROR <!> VIDEO CACHE FULL - clean up required ... space used: 92% in RecordingService-EmergencyShutOffCheck "

I send you the support file 

New Member
Posts: 14
Registered: ‎04-18-2014
Kudos: 1

Re: 3.9.12 failed, memory leak?

[ Edited ]

how can i send you the support files ?

Capture.JPG

New Member
Posts: 14
Registered: ‎04-18-2014
Kudos: 1

Re: 3.9.12 failed, memory leak?

No respons !!!

Ancient Member
Posts: 32,650
Registered: ‎05-05-2012
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Re: 3.9.12 failed, memory leak?


@Rdediego wrote:

No respons !!!


Instead of jumping on another person's thread, try opening a ticket to be assured of a response.

https://help.ubnt.com/hc/requests/new?ticket_form_id=360000076634

Ubiquiti Employee
Posts: 4,422
Registered: ‎06-18-2015
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Solutions: 400

Re: 3.9.12 failed, memory leak?

@Rdediego,

In the future, please do not post in multiple threads about the same issue, as that just reduces our ability to assist you.

The error message you are seeing indicates the controller is failing to write the video to the drive (either at all, or fast enough). What hardware are you using as your NVR? What are you recording to (what storage)? How many cameras are you recording with? What are your "Seconds to record before" set on average for the cameras?

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

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New Member
Posts: 14
Registered: ‎04-18-2014
Kudos: 1

Re: 3.9.12 failed, memory leak?

I post on different forum because I do not answer.
My problem occurs on a new 2Tb ubiquiti NVR, bought in December.
There are 5 cameras with 2 Seconds to record before setting.
The nvr functions a few days then these messages appear and it becomes unreachable.
I have to move to the client's home to reboot the NVR.
thanks for the help
New Member
Posts: 14
Registered: ‎04-18-2014
Kudos: 1

Re: Cache Full - Cleanup required

Hello,
since the update in 3.10.1, I no longer have the error message but unifi video has stop to responding since February 14 at 8h.
I had to reboot the central for the registration to reconcile. Here is the support file

Ubiquiti Employee
Posts: 4,422
Registered: ‎06-18-2015
Kudos: 1328
Solutions: 400

Re: Cache Full - Cleanup required

Can you please submit your support file, using this form?

https://goo.gl/forms/DsCuLIkMEOTzwM7p1

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


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