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Established Member
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Registered: ‎04-08-2014
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Accepted Solution

Can't go full screen

I noticed this on 3.9.9 and also now on 3.9.11.  The full-screen icon at the top of the live feed doesn't work.  

 

uv3.db7f71a908402a24…a9f4d3db8.min.js:25 Uncaught (in promise) TypeError: Failed to execute 'requestFullscreen' on 'Element': parameter 1 ('options') is not an object.
    at Object.request (uv3.db7f71a908402a24…a9f4d3db8.min.js:25)
    at i.<anonymous> (uv3.db7f71a908402a24…a9f4d3db8.min.js:87)
    at i (uv3.db7f71a908402a24…a9f4d3db8.min.js:24)
    at n (uv3.db7f71a908402a24…a9f4d3db8.min.js:24)
    at Object.a.publish (uv3.db7f71a908402a24…a9f4d3db8.min.js:24)
    at i.publish (uv3.db7f71a908402a24…a9f4d3db8.min.js:24)
    at i.fullscreen (uv3.db7f71a908402a24…a9f4d3db8.min.js:54)
    at i.send (uv3.db7f71a908402a24…a9f4d3db8.min.js:18)
    at i.send (uv3.db7f71a908402a24…a9f4d3db8.min.js:18)
    at uv3.db7f71a908402a24…a9f4d3db8.min.js:16
Controller: 5.9.26 | Sites: 12 | Devices: 55 | Clients: ~250
USGs (4.4.28): XG8 (x1) | Pro4 (x4) | USG3 (x4)
UAPs (3.9.50): AC-Pro (x17) | AC-LR (x3) | Mesh-Pro (x2) | Mesh (x1) | Outdoor+ (x2)
USWs (3.9.50): US-16XG (x2) | US-40-500w (x3) | US-24-250w (x2)| US-8-150w (x3) | US-8-60w (x3) | US-8 (x2)
Screenshot 2018-11-19 at 1.57.21 PM.png

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Member
Posts: 270
Registered: ‎08-14-2015
Kudos: 87
Solutions: 10

Re: Can't go full screen

[ Edited ]

FIXED!

Video.ui.com now loading 3.10.1 !

 

The release of 3.10.1 a few weeks ago solved direct access, but now also available on portal.

 

NOTE: If for systems still running 3.9.12 or 3.9.8 full screen works if you use the Portal!

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Ubiquiti Employee
Posts: 4,675
Registered: ‎06-18-2015
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Solutions: 437

Re: Can't go full screen

The Cloud-based web interface has been updated to v3.10.1, so full-screen should now work when accessing it remotely via video.ui.com. If you are still having trouble, be sure to clear your Chrome cache and cookies then try again.

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


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Established Member
Posts: 795
Registered: ‎10-24-2014
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Solutions: 21

Re: Can't go full screen

I have reported this problem in the past https://community.ubnt.com/t5/UniFi-Video/Chrome-69-Fullscreen-Border/m-p/2518510#M110990    no response from the ubiquiti team. Which chrome version do you use?

Established Member
Posts: 1,673
Registered: ‎04-08-2014
Kudos: 518
Solutions: 81

Re: Can't go full screen

Ugh. I'm on 71-dev and 72-dev

If I'm looking at a liveview (with 4 videos, for instance) and I double click one, I get full screen though. It's only when looking at the Live Feed.
Controller: 5.9.26 | Sites: 12 | Devices: 55 | Clients: ~250
USGs (4.4.28): XG8 (x1) | Pro4 (x4) | USG3 (x4)
UAPs (3.9.50): AC-Pro (x17) | AC-LR (x3) | Mesh-Pro (x2) | Mesh (x1) | Outdoor+ (x2)
USWs (3.9.50): US-16XG (x2) | US-40-500w (x3) | US-24-250w (x2)| US-8-150w (x3) | US-8-60w (x3) | US-8 (x2)
Established Member
Posts: 795
Registered: ‎10-24-2014
Kudos: 204
Solutions: 21

Re: Can't go full screen

the problem does not occur in the stable version google chrome

New Member
Posts: 9
Registered: ‎02-22-2018
Kudos: 4

Re: Can't go full screen

[ Edited ]

I'm running version 3.9.12 and can not make my live feed go full screen on Chromium on Linux Mint, OR Chrome on WIndows 10.

I didn't have this issue until I installed the last update.  New patch (not in beta) soon?

Ancient Member
Posts: 33,381
Registered: ‎05-05-2012
Kudos: 10645
Solutions: 1655

Re: Can't go full screen

Already fixed in 3.10 beta 3.

New Member
Posts: 7
Registered: ‎06-18-2014
Kudos: 6
Solutions: 1

Re: Can't go full screen

All well and good for it to be fixed in the beta, but when is the beta going into stable? Can't exactly deploy a beta in a production environment, especially with the beta apparently having poor night-vision at the moment.

New Member
Posts: 2
Registered: ‎12-21-2018

Re: Can't go full screen

Any new info on this? Worked fine before today. Running version 3.9.12. I can see the live feed but cannot fullscreen it. 

Emerging Member
Posts: 52
Registered: ‎07-31-2012
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Solutions: 2

Re: Can't go full screen

Me too, won't display full screen. Please fix! Customers are not happy.

New Member
Posts: 3
Registered: ‎08-18-2017

Re: Can't go full screen

No good with chrome. Funny that while it seems a little choppy it works fine with Safari.

Member
Posts: 314
Registered: ‎08-27-2014
Kudos: 70

Re: Can't go full screen

Same problem here.  Fullscreen also doesn't work when playing recordings.

Established Member
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Registered: ‎07-21-2016
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Re: Can't go full screen

+1 (Chrome macOS + Win10) Nonod

If the tractor overturns, hold the steering wheel do not jump.
New Member
Posts: 5
Registered: ‎12-15-2017
Kudos: 1

Re: Can't go full screen

I have the same issue

Member
Posts: 216
Registered: ‎03-12-2017
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Re: Can't go full screen

[ Edited ]

A workaround until this problem has been fixed is to use the SlimJet browser version 20.0.5.0 which is based on Chrome 68.  This is discussed in this thread:

 

https://community.ubnt.com/t5/UniFi-Video/3-9-9-full-screen-is-screwed-up/td-p/2509127

 

I have done this and full-view now works just fine on 3.9.9.  Takes just a few minutes to set up.  Be sure to turn off automatic browser updates in its settings.

New Member
Posts: 2
Registered: ‎12-21-2018

Re: Can't go full screen

Got it to work in Opera but still no good with Chrome. Guess I'll use Opera for now.

New Member
Posts: 2
Registered: ‎01-04-2019

Re: Can't go full screen

Is there any progress on this issue?? This is getting really old. Especially annoying when trying to watch a recording...

 

Member
Posts: 314
Registered: ‎08-27-2014
Kudos: 70

Re: Can't go full screen

Agreed.  Please fix.

Member
Posts: 270
Registered: ‎08-14-2015
Kudos: 87
Solutions: 10
Emerging Member
Posts: 75
Registered: ‎07-14-2018
Kudos: 32
Solutions: 1

Re: Can't go full screen

Please fix this Ubiquiti! Was working for a while, not sure if a UniFi Video update or Chrome update broke it. I'm suffering too!

New Member
Posts: 9
Registered: ‎02-22-2018
Kudos: 4

Re: Can't go full screen

3 weeks and still waiting for a resolve that doesn't involve using a beta, or some other older kind of browser and to make sure it doesn't have "download new updates" enabled.  Any timeline on when the consumer can expect a non-beta release?

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