New Member
Posts: 31
Registered: ‎07-18-2018
Kudos: 4
Solutions: 1
Accepted Solution

Icons not showing correctly when using web interface

I have a black box NVR at version 3.10.1 and am running Chrome version 72.0.3626.96 on a Macbook pro.  When I login to my NVR via the web interface (video.unifi.com), none of the icons show up correctly as in the attached image--they are all little hollow squares.  If I connect directly to the device via it's IP address on the local network, this does not happen.  Any ideas?

 

Thanks!

 

unifi camera icons.png


Accepted Solutions
Established Member
Posts: 792
Registered: ‎10-24-2014
Kudos: 204
Solutions: 21

Re: Icons not showing correctly when using web interface

sometimes there is no proper redirection of video.ubnt.com ---> new ---> video.ui.com. Check direct selection of video.ui.com

View solution in original post


All Replies
Ancient Member
Posts: 33,299
Registered: ‎05-05-2012
Kudos: 10617
Solutions: 1653

Re: Icons not showing correctly when using web interface

3.10.x has not been added to the portal yet.

New Member
Posts: 31
Registered: ‎07-18-2018
Kudos: 4
Solutions: 1

Re: Icons not showing correctly when using web interface

Thanks @LLigetfa 

 

It was also doing this with 3.9.12 as well.   I should have mentioned that in my previous post--apologies for neglecting that info.

 

 

Ubiquiti Employee
Posts: 1,241
Registered: ‎03-03-2016
Kudos: 574
Solutions: 67

Re: Icons not showing correctly when using web interface

Does a refresh of the app in the browser or a restart of the browser fix the problem?
New Member
Posts: 31
Registered: ‎07-18-2018
Kudos: 4
Solutions: 1

Re: Icons not showing correctly when using web interface

Hi @UBNT-Amir 

 

No, neither of those resolves it. 

 

 

Established Member
Posts: 792
Registered: ‎10-24-2014
Kudos: 204
Solutions: 21

Re: Icons not showing correctly when using web interface

sometimes there is no proper redirection of video.ubnt.com ---> new ---> video.ui.com. Check direct selection of video.ui.com

Member
Posts: 270
Registered: ‎08-14-2015
Kudos: 87
Solutions: 10

Re: Icons not showing correctly when using web interface

I have seen this since updating my servers to 3.10.1, but in all cases I saw the problem when using video.ubnt.com AFTER using a direct connection.

Since the images are differenct in the areas in the boxes it is a browser (or upstream) cache problem. In all cases a reload of the browser corrected the issue.

Highlighted
New Member
Posts: 31
Registered: ‎07-18-2018
Kudos: 4
Solutions: 1

Re: Icons not showing correctly when using web interface

Thanks @linek    Going directly to video.ui.com fixed it, so I think the problem is somewhere in the redirection.