11-09-2018 08:39 AM
- I have an NVR that was on 3.9.6. Somehow it went out and updated itself to 3.9.9 and crashed.
- We put it back on 3.9.6 and flipped the "Check UBNT for Updates" to off.
- This morning, the NVR went out and auto updated again.
- There are two administrator users, neither of us pushed the button, the button wasn't even available since we turned off the NVR's ability to check for updates.
- There are a couple of standard users out there, but since they don't have admin access, they can't update.
What is going on that's causing this NVR to auto update? I have two other NVRs out there that don't do this, they notify and it stays there until someone runs the update procedure.
11-09-2018 08:46 AM
There is no such thing as auto update for UniFi Video, only check for updates. A user must be manually pushing it. Only UniFi Protect has auto update capability.
11-09-2018 08:49 AM
I don't see any auto update features either, but it's updating. The last two started when no-one was in the building. We come in and find that an update has started. Makes me wonder if they have the feature but it's not in the GUI for users to tweak and somehow, it's turned on via a registry key or something that's not getting cleared when we re-install the NVR software.
11-09-2018 09:14 AM
This is the second post about auto-update on UV3 in as many weeks.
@UBNT-Amir If there is such a hidden feature....probably disable it in v3.10 before it comes out.
11-09-2018 09:24 AM
I probably should have looked beforehand, but didn't. Thank you for pointing this out.
it seems that some of these are a bit old, dating back to June of this year or earlier, but UBNT refuses to admit that there's an issue here. Makes me think that there's a coding problem where the NVR isn't waiting for permission from the user before it starts the process.
We installed 3.9.11 this round in hopes that it solves that problem.
11-09-2018 10:08 AM
Please provide logs or whatever makes you believe it is auto-updating.
Controller will every 6 hours check if a new UFV update is available. And if there is one will present a small banner on the side bar of the web UI that it is available. User must click on that banner and then click again on the install button to initiate the update.
Absolutely nothing automatic in that process.
If you are not using the web UI for update, and instead rely on the apt-get ubiquiti repo, then again it will not automatically update, unless you have some kind of settings on your linux server that automatically updates the whole system. (In which case an apt-get update; apt-get upgrade might upgrade UFV as well).
11-09-2018 01:25 PM
So, of course, that isn't going to work since we already re-installed the NVR software. I'm hoping for the path of the log files so that I can see if the old ones remain.
11-12-2018 10:56 AM
The logs are stored in /var/log/unifi-video - or C:\ProgramData\unifi-video\logs
Upgrades will only be logged if they are initiated from the web interface. They are dpkg install logs.
The only trigger that can cause an upgrade is either user-initiated, or running apt-get update if the repo was installed.
Have you scheduled apt-get update && apt-get upgrade on the NVR?
12-14-2018 05:23 AM
We've had another update run this morning that happened on a server after it did a reboot. The server is running Windows Server 2012 R2 and rebooted, I think, to run updates. The reboot was not human initiated. When I logged in this morning to check on a few things, I found that the NVR was also trying to update. No one else was logged into this machine.
Currently, the NVR forwards all incoming requests to localhost:7443/upgrading and is displaying "server starting" and "You will be prompted to log in once the service is ready."
The NVR had the setting turned off that would show users the "update available" button in the NVR's viewing console.
There are about 18MB of log files. They are linked here.
12-14-2018 07:30 AM
What version have you been on? And what version is it currently on? I wouldn’t recommend running UniFi Video on Server 2012 much less Windows. It’s not even technically supported.