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UVC-G3 Dome Loud White Noise

[ Edited ]

I recently installed a new UVC-G3 Dome camera.  When viewing it through the NVR live feed or viewing any of the recordings I hear a loud white noise in the video.

 

I have tried turning down the microphone which seems to help but then I can not hear the acutaly sounds in the video.

 

Thanks for any help.

 

Link to Sample Video

 


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Ubiquiti Employee
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Re: UVC-G3 Dome Loud White Noise

Hi @marbaugh

 

Most commonly, the audio you're hearing is vibrations that the camera is picking up, amplified as it's attached to the wall - similar to if you hold a glass up to the wall and put your ear on it.

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Ancient Member
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Re: UVC-G3 Dome Loud White Noise

I turned up the volume all the way on my laptop and don't consider that to be unusually loud.  I have never heard any airCam or UVC model be completely silent and I have heard many be much louder that yours.  I do tend to run the mic volume at about 80% to reduce the noise.  On the gen2 bullets, I opened them up and stuffed open-cell foam weatherseal over the mics to reduce wind noise.

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Senior Member
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Re: UVC-G3 Dome Loud White Noise

Are you referring to the 'humming' sound throughout the video?
New Member
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Re: UVC-G3 Dome Loud White Noise

Yes, that would be a better explanation. Any ideas?
Ubiquiti Employee
Posts: 4,668
Registered: ‎06-18-2015
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Solutions: 436

Re: UVC-G3 Dome Loud White Noise

Hi @marbaugh

 

Most commonly, the audio you're hearing is vibrations that the camera is picking up, amplified as it's attached to the wall - similar to if you hold a glass up to the wall and put your ear on it.

UBNT_Alternate_Logo.png
Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


Ancient Member
Posts: 33,343
Registered: ‎05-05-2012
Kudos: 10630
Solutions: 1654

Re: UVC-G3 Dome Loud White Noise

I turned up the volume all the way on my laptop and don't consider that to be unusually loud.  I have never heard any airCam or UVC model be completely silent and I have heard many be much louder that yours.  I do tend to run the mic volume at about 80% to reduce the noise.  On the gen2 bullets, I opened them up and stuffed open-cell foam weatherseal over the mics to reduce wind noise.

New Member
Posts: 2
Registered: ‎01-07-2017

Re: UVC-G3 Dome Loud White Noise

Hallo, i have the same problem, i installed a UVC-G3 Dome camera.  When I listening the live feed or viewing any of the recordings I hear a loud noise in the video.

 

The firmware of the camera is UVC.v4.4.8.67.M_e4488fa.180911.1127

 

What can we do ??

 

Thank you.

Christopher

New Member
Posts: 3
Registered: ‎04-11-2018

Re: UVC-G3 Dome Loud White Noise

Hi

 

I can't find the solution to this noise problem. Can you help?


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