New Member
Posts: 17
Registered: ‎03-09-2017
Kudos: 1

Unable to adopt NVR

[ Edited ]

I have recently set up a new Ubituit NVR at one of our schools. It is all working fine, with the cameras connected to it and recording.


However, when I try and connect it to my ubuiqiti account, it sits on "Adopting your NVR" and doesn't go any further.

 

I have opened the following ports on the firewall:

 

8848

8543

7080

7442 - 7443

7445 - 7447

5223

123

80

443

 

There's nothing being blocked by our firewall that I can see. It just doesn't do anything. If I run the Ubiquiti Device Discovery tool, it finds the NVR and cameras just fine.

 

The NVR is running the latest 3.8.5 release.

 

What am I missing here?

New Member
Posts: 17
Registered: ‎03-09-2017
Kudos: 1

Re: Unable to adopt NVR

Anyone got any ideas?

Member
Posts: 156
Registered: ‎02-05-2014
Kudos: 11
Solutions: 4

Re: Unable to adopt NVR

do you have an NVR at any of your other schools, so you can compare setup or firewall policies?

 

you could create policy to allow everything out from the NVR, and see if it connects then.  

if it doesnt, then you know it is not firewall issue.

 

Ubiquiti Employee
Posts: 4,654
Registered: ‎06-18-2015
Kudos: 1421
Solutions: 436

Re: Unable to adopt NVR

Hi @aayre,

 

I'm assuming you have both your OS and Java up to date, and UniFi Video upgraded to v3.8.5.  If you are trying to connect from within video.ubnt.com; please attempt to connect from within UniFi Video itself:

 

1) In Chrome, log into the NVR directly / locally using it's IP as Super User.

2) Open a new Chrome tab, visit https://video.ubnt.com/ and log in with your UBNT.com account.

3) Return to your NVR tab, and click on Settings at the bottom left.

4) In the Settings pane, you should see a button toward the top that will allow you to Connect to the Cloud.

 

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

UniFi Video 3: UniFi Video Help Center | UFV3 User Guide


New Member
Posts: 2
Registered: ‎02-13-2019

Re: Unable to adopt NVR

We clicked on the Add My Ubiquiti Account and we get the Chrome page:

Capture.PNG

 

We click on INSTALL and nothing happens.  We have tried times, started new brownser and restarted the computer and still have the same problem.  We tried IE 11 that comes with Win10 and still have the same issue.  How do we resolve this problem.

New Member
Posts: 2
Registered: ‎02-13-2019

Re: Unable to adopt NVR

And how do we get tech support from Ubiquiti? They can remote in and fix this problem in minutes.
Highlighted
New Member
Posts: 3
Registered: ‎02-03-2019

Re: Unable to adopt NVR

[ Edited ]

https://community.ubnt.com/t5/UniFi-Video/Yet-another-I-can-t-connect-from-public-network/m-p/266978...

I lost my Sh(*# tying to sort my issue and it was cookie related, may be your issue.

You need to use chrome.