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New Member
Posts: 8
Registered: 3 weeks ago
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No sound on UVP Executive

Hi Guys,

 

got a small problem.

 

I can hear nothing when I'll try to do some phone calls with my UVP Exec.

 

The setting looks like this

 

DSL Modem -> USG-Pro-4 -> US-24-500W Switch -> UVP Executive 

My Old FritzBox  act as the PBX Server. But I'm not able to hear anything. Latest Firmware, also on the VOIP Controller. 

 

Any ideas?

Ubiquiti Employee
Posts: 370
Registered: ‎07-04-2017
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Solutions: 33

Re: No sound on UVP Executive

@flosen  In the firewall settings is SIP ALG disabled?

 

Also what port is your FritzBox using for voice? 5060?  

 

Thanks,

Jeff

 

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"I cannot teach anybody anything. I can only make them think." - Socrates

Ubiquiti Employee
Posts: 286
Registered: ‎04-03-2017
Kudos: 138
Solutions: 4

Re: No sound on UVP Executive

Hi @flosen

 

Can you let me if the modem is in bridge mode? if not, can you tell me how it is configured?

 

 

Thanks,

David S


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New Member
Posts: 8
Registered: 3 weeks ago
Kudos: 5

Re: No sound on UVP Executive

HI Modem is in Bdrige Mode its a Vigor 130. 

I haven't configured any port one the Fritz, but i guess it's using the 5060.

 

SIP ALG is off

Ubiquiti Employee
Posts: 370
Registered: ‎07-04-2017
Kudos: 80
Solutions: 33

Re: No sound on UVP Executive

Who is your voip provider?  

 

Thanks,

Jeff

 

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Ubiquiti Networks Enterprise Team
"I cannot teach anybody anything. I can only make them think." - Socrates

New Member
Posts: 8
Registered: 3 weeks ago
Kudos: 5

Re: No sound on UVP Executive

Its 1&1 our ISP. No seperate VOIP Provider

Ubiquiti Employee
Posts: 370
Registered: ‎07-04-2017
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Solutions: 33

Re: No sound on UVP Executive

Are you able to send a screenshot of the Global Settings, in the controller?

 

Thanks,

Jeff

 

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Ubiquiti Networks Enterprise Team
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New Member
Posts: 8
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Re: No sound on UVP Executive

Attached.

 

Global Settings and the Phone settings

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Ubiquiti Employee
Posts: 370
Registered: ‎07-04-2017
Kudos: 80
Solutions: 33

Re: No sound on UVP Executive

@flosen  Where is the pbx located in your network?

 

Also are you able to check the DTMF type, in the sip account, to RFC2833?

 

Thanks,

Jeff

 

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Ubiquiti Networks Enterprise Team
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New Member
Posts: 8
Registered: 3 weeks ago
Kudos: 5

Re: No sound on UVP Executive

@UBNT-JaM

PBX is directly attached to a US-24-500 which is attached to a USG-Pro-4 the UVP is also attached directly to the US-24-500.

Changed the DTMF type, Will try it later on, if that worked
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