12-03-2017 04:13 AM
I installed a new machine, on a 64-bit platform (had a 32-bit before).
Runnig Ubuntu, as before, i followed the instruction for the Controller installation.
Made a backup of my current system.
Restored that backup on the new machine, and now everything is working like a charm!
12-03-2017 05:01 AM
01-11-2018 06:08 AM
I have been having the same problem, currently using 5.6.26 but it also happened on and off with older versions. Controller is running on up to date raspbian on Pi3.
02-06-2018 04:47 AM
I thought I fixed this by restoring a backup (settings only) to the controller, but today I see some clients again who are definitely not connected... currently on 5.6.29
03-14-2018 12:20 AM
I have the same problem. Clients remain "connected". However I have 5 cloud keys at different sites and it appears only to be happeining on one of my sites, the largest one. Very strange, the cloud keys are all on version 5.6.30.
03-23-2018 10:37 AM - edited 03-25-2018 10:19 PM
I've just installed 5.7.20sc and having this. I guess issue can be related to logged-in guests, becuase it appeared since I set up a Guest Portal and all the devices were logged-in by the portal, remain in the client list after disconnection. Weird, but the controller shows them connected non to an AP but to the USG. The picture below was created after 5 hours of disconnection.
03-25-2018 10:17 PM
Update: Issue has just got back. Some config detais: There is guest portal run by controller (built in with some customization), extreme long auth expiration (20000 days - I’d like to make one time login per device)
03-26-2018 01:04 AM
I only have AP's and it's still a issue, every single day.
The stats the controller give is currently useless until Ubiquiti admits/resolves that this is a bug.
03-26-2018 07:47 AM - edited 03-26-2018 07:49 AM
i haven't had this personally since my last post about it. I have never used the guest portal option either, but I do use guest network features. My suggestion is if you're not getting feedback on the forum, open a support chat while the problem is occurring. You'll get help right away. The solution may not be immediate, but when they solve it you can post back here.
Question for the rest of you. Are you using any non-UniFi switches? I used to have a small netgear switch at one location on my network but removed that some time ago. I'm uncertain of the timing however. I just know that I haven't had this problem for a while.
03-28-2018 07:34 AM
I can confirm that the problem is not only with the guest option enabled. I don't have any SSID with guest option and I'm still having problems with the counting of clients. When I really wanna know the real number of connected clients, I have to reboot my server. =/
Let's wait for some good tip for this problem. ;-)
03-29-2018 07:37 AM
Mine was fixed when I moved controller to another server, which I needed to upgrade anyway. I've also had issue with controller's web interface stop responding quite often. It used to stay up and running for couple of days, then it became unavailable. Only way to solve this was rebooting whole server.
So my tip would be - install new server, make config backup and restore on fresh server. After that my controller works perfect now.
06-01-2018 01:47 AM
Recently completely removed unifi software from my rPi and reinstalled using config only backup. Problem disappeared for a while but is back now. Running 5.7.23. This is getting extremely annoying!
06-23-2018 12:35 PM
I have this same issue. Trying to use Unifi for presence detection, but our phones keep popping back up as online in the controller - although not connected to the AP, connected to the USG. They never fall off.
I do have a non-Unifi dumb switch between my USG, devices, and AP. Maybe that's the issue?