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New Member
Posts: 3
Registered: ‎10-19-2017
Kudos: 1

Re: 5.5.24 Controller - disconnected clients showing as connected

Fixed it!

 

I installed a new machine, on a 64-bit platform (had a 32-bit before).

Runnig Ubuntu, as before, i followed the instruction for the Controller installation.

 

Made a backup of my current system.

Restored that backup on the new machine, and now everything is working like a charm!

Regular Member
Posts: 690
Registered: ‎07-20-2013
Kudos: 322
Solutions: 27

Re: 5.5.24 Controller - disconnected clients showing as connected

I have this problem on 5.6.23 on a Cloud Key. It's been a problem on and off since 5.5.x. If I reset and restore settings only this will correct the problem, but it comes back after some time.
New Member
Posts: 5
Registered: ‎01-30-2016
Kudos: 1

Re: 5.5.24 Controller - disconnected clients showing as connected

I have been having the same problem, currently using 5.6.26 but it also happened on and off with older versions. Controller is running on up to date raspbian on Pi3.

Emerging Member
Posts: 86
Registered: ‎03-20-2014
Kudos: 35

Re: 5.5.24 Controller - disconnected clients showing as connected

Also have this issue on 5.6.29.. Any idea when it be be fixed?

 

I wish my AP-LR could handle 561 clients Man Happy

total clients.PNG
New Member
Posts: 5
Registered: ‎01-30-2016
Kudos: 1

Re: 5.5.24 Controller - disconnected clients showing as connected

I thought I fixed this by restoring a backup (settings only) to the controller, but today I see some clients again who are definitely not connected... currently on 5.6.29

New Member
Posts: 14
Registered: ‎06-16-2013

Re: 5.5.24 Controller - disconnected clients showing as connected

Same issue here on 5.6.29

Emerging Member
Posts: 115
Registered: ‎01-10-2014
Kudos: 45
Solutions: 2

Re: 5.5.24 Controller - disconnected clients showing as connected

I have made clean install on debian 9 and restored backup. It seems the problem is gone, I havent seen that happening so far.

New Member
Posts: 23
Registered: ‎03-17-2014
Kudos: 15

Re: 5.5.24 Controller - disconnected clients showing as connected

HI all,

 

I have the same problem. Clients remain "connected". However I have 5 cloud keys at different sites and it appears only to be happeining on one of my sites, the largest one. Very strange, the cloud keys are all on version 5.6.30.

New Member
Posts: 5
Registered: ‎12-17-2016

Re: 5.5.24 Controller - disconnected clients showing as connected

[ Edited ]

Hi Guys,

 

I've just installed 5.7.20sc and having this. I guess issue can be related to logged-in guests, becuase it appeared since I set up a Guest Portal and all the devices were logged-in by the portal, remain in the client list after disconnection. Weird, but the controller shows them connected non to an AP but to the USG. The picture below was created after 5 hours of disconnection.

 

Képernyőfotó 2018-03-23 - 18.35.05.png

New Member
Posts: 5
Registered: ‎12-17-2016

Re: 5.5.24 Controller - disconnected clients showing as connected

Update: For me restarting the USG solved the problem!

New Member
Posts: 5
Registered: ‎12-17-2016

Re: 5.5.24 Controller - disconnected clients showing as connected

Update: Issue has just got back. Some config detais: There is guest portal run by controller (built in with some customization), extreme long auth expiration (20000 days - I’d like to make one time login per device)

Emerging Member
Posts: 86
Registered: ‎03-20-2014
Kudos: 35

Re: 5.5.24 Controller - disconnected clients showing as connected

I only have AP's and it's still a issue, every single day.

 

The stats the controller give is currently useless until Ubiquiti admits/resolves that this is a bug.

Regular Member
Posts: 690
Registered: ‎07-20-2013
Kudos: 322
Solutions: 27

Re: 5.5.24 Controller - disconnected clients showing as connected

[ Edited ]

Paging @UBNT-APieper

 

i haven't had this personally since my last post about it. I have never used the guest portal option either, but I do use guest network features. My suggestion is if you're not getting feedback on the forum, open a support chat while the problem is occurring. You'll get help right away. The solution may not be immediate, but when they solve it you can post back here.

 

Question for the rest of you. Are you using any non-UniFi switches? I used to have a small netgear switch at one location on my network but removed that some time ago. I'm uncertain of the timing however. I just know that I haven't had this problem for a while.

New Member
Posts: 3
Registered: ‎11-29-2017
Kudos: 1

Re: 5.5.24 Controller - disconnected clients showing as connected

Hello all,

I can confirm that the problem is not only with the guest option enabled. I don't have any SSID with guest option and I'm still having problems with the counting of clients. When I really wanna know the real number of connected clients, I have to reboot my server. =/

Let's wait for some good tip for this problem. ;-)

Emerging Member
Posts: 115
Registered: ‎01-10-2014
Kudos: 45
Solutions: 2

Re: 5.5.24 Controller - disconnected clients showing as connected

Mine was fixed when I moved controller to another server, which I needed to upgrade anyway. I've also had issue with controller's web interface stop responding quite often. It used to stay up and running for couple of days, then it became unavailable. Only way to solve this was rebooting whole server. 

 

So my tip would be - install new server, make config backup and restore on fresh server. After that my controller works perfect now.

New Member
Posts: 3
Registered: ‎01-29-2018

Re: 5.5.24 Controller - disconnected clients showing as connected

I have the same problem, controller version 5.7.23, USG 4.4.21.5080343.

New Member
Posts: 5
Registered: ‎12-17-2016

Re: 5.5.24 Controller - disconnected clients showing as connected

Hi Guys,

 

Issue has disappeared since upgraded to 5.7.23 Controller and 4.4.22 USG FW!

 

Support was fine! Thanks UBNT team!

 

Rgds,

 

G.

New Member
Posts: 5
Registered: ‎01-30-2016
Kudos: 1

Re: 5.5.24 Controller - disconnected clients showing as connected

Recently completely removed unifi software from my rPi and reinstalled using config only backup. Problem disappeared for a while but is back now. Running 5.7.23. This is getting extremely annoying!

New Member
Posts: 4
Registered: ‎09-07-2017
Kudos: 1

Re: 5.5.24 Controller - disconnected clients showing as connected

I have this same issue. Trying to use Unifi for presence detection, but our phones keep popping back up as online in the controller - although not connected to the AP, connected to the USG.  They never fall off.

 

USG 4.4.22.5086045

AP-LC-AR 3.9.27.8537

Controller 5.7.23.0

 

I do have a non-Unifi dumb switch between my USG, devices, and AP.  Maybe that's the issue?

New Member
Posts: 3
Registered: ‎08-25-2018

Re: 5.5.24 Controller - disconnected clients showing as connected

Controller 5.7.23 : Still have this problem.

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