08-25-2018 04:06 PM
5.7.x is unsupported. Upgrade to 5.8.x, the current version of which is 5.8.28. Not saying this is specifically addressed in newer releases, but i haven't experience this in some time.
09-03-2018 08:46 PM
This is still a problem in 5.9.22. The controller is running on an Ubuntu server and there are many wireless clients that show connected to a wired switch port when they are no longer connected. This would seem to be a deal breaker in a corporate invironment where accurate client reporting would be needed. Why is this happening and why hasn't it been fixed yet?
09-04-2018 12:37 AM
We are on 5.8.28 and still have the same issue, the simple anwser is that UBNT doesn't know how to fix this.
Look at these crazy numbers.. I monitor throughput on these sites, and we are nowhere near this.
AP's with 1274 clients, sure.
09-04-2018 12:44 AM
Guys, I have fixed that this way:
1) Backup the controller config
2) Install latest debian server (which I needed to upgrade anyways)
3) Install UniFi controller
4) Restore config
Dont have this problem anymore, currently on 5.6.30
09-04-2018 01:50 AM
We have had the same problems for months now. Currently running on 5.8.28.
We have also had issues with our controller crashing every week due to high CPU usage. Not sure if it is linked to this.
09-04-2018 07:39 AM
It's going to take someone willing to open a support ticket with ubnt and work through this with them. The problem isn't widespread or happen so often that they see it on their own equip. So if anyone has the time, don't try and solve it by backing up and restoring, but instead open a support chat and spend the time working through it.
09-04-2018 07:57 AM
When I look back at what fixed this issue for me, I too did a reinstall (a few months ago) then upgraded to 5.8.28 too in the last few days. These were seperate incidents, but worth noting. Something must be gettting corrupt somewhere and the upgrade was needed to fix my over reporting of clients.
At my reinstall time, I was having issues with WAPs that simply didn't connect to the controller and showed offline for days. The support staff were not the most knowlegeable and said that I had to reinstall. I did so because this particular site only has 9 WAPs and the time was worth more than the frustration. Bigger sites may need to find the real issue... ;-(
I'm using the Raspberry PI controller on this particular site.
09-04-2018 08:49 AM
Re-installing, restoring backups, etc aren't really a fix. Nothing wrong in doing either of those to gain a little sanity. I remember doing this and the problem coming back later. It just hasn't happened to me since the last restore. But the fix will be when this gets patched and is prevented from happening in the first place.
09-25-2018 10:36 AM
This started appearing in our setup with 5.8.28
Currently on UCK 0.11.12 (SDN 5.8.30)
Only resetting the UCK and restoring from backup fixes this - for a week or two. This affects both guest and user VLANS.
09-25-2018 10:45 AM
Consider upgrading to 5.6.40
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
10-04-2018 08:59 PM
i have the Controller Version 5.8.30 on cloudkey and Since this Update all my diconnected Clients view as connected.
have Anybody the same Issue?
10-05-2018 12:59 AM
Hi, we have been having the same issue for quite a while now. It started several versions ago. Upgraded our controller about 5 or 6 times since the issue started happening and still getting 100's or 1000+ clients showing on a single AP. Did log a ticket with UBNT but no response yet. Controller also been crashing about once a week. Hogging tons of RAM.
10-22-2018 12:33 AM
Yep. Seeing this as well. I'm running 5.9.29 on a CK G1. All network hardware in UniFi. @UBNT-cmb What can I submit that would help with solving this?
11-09-2018 02:10 PM - edited 11-09-2018 02:11 PM
Running controller 5.6.39 (still have some old APs in place). Same issue. DHCP has a lease time of 4 hours for guests. Obviously there would be IP conflicts if these clients were connected, as the controller seems to think.
Rebuild the controller is not an valid option. I just build this one about 6 weeks ago.
11-26-2018 12:32 AM
I have the same issue, connected client list is growing....
Workarround is rebooting the cloud key, but it makes the guest network unaccessable at that moment.
CLOUD KEY FIRMWARE
Current Version UCK.mtk7623.v0.12.0.29a26c9.181001.1444
CLOUD KEY CONTROLLER
Current Version 5.9.29-11384-1
UniFi AP-AC-Mesh-Pro 6.94 184.108.40.20673
UniFi AP-AC-Pro 6.94 220.127.116.1173
UniFi Security Gateway 4P 106.27 18.104.22.16824212
UniFi Switch 24 POE-500W 21.12 22.214.171.12473