10-25-2017 02:04 PM
i recently upgraded from version 5.5.24 to 5.6.19 and the option to enable cloud access fails with the following message
There was an error registering credentials. Unable to connect to UniFi cloud. Please check your network connection, and try again
needless is to say that my credentials are ok and i do have access to the internet. the controller is running in a docker container isnide a QNAP x86 nas...this was working beofre with the previous version of the controller.
10-26-2017 12:42 AM
@ahiguero Thanks for posting! Sorry to hear about the troubles here- I'll be happy to help you sort this out. Have you tried restarting the controller and seeing if the issue persists? Can you go to the server.log file and pull down any pertinent error messages? You may first want to turn on debug logging in Settings > Maintenance.
See the guide here for help getting logging:
Check out our ever-evolving Help Center for answers to many common questions!
01-31-2019 06:41 AM
Could you explain your issues?
Could you send me your controller logs?
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK