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Emerging Member
Posts: 53
Registered: ‎10-14-2016
Kudos: 10
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5.6.19 Controller no cloud access

i recently upgraded from version 5.5.24 to 5.6.19 and the option to enable cloud access fails with the following message

 

There was an error registering credentials. Unable to connect to UniFi cloud. Please check your network connection, and try again

 

needless is to say that my credentials are ok and i do have access to the internet. the controller is running in a docker container isnide a QNAP x86 nas...this was working beofre with the previous version of the controller.

Ubiquiti Employee
Posts: 612
Registered: ‎10-04-2015
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Solutions: 40
Contributions: 1

Re: 5.6.19 Controller no cloud access

@ahiguero Thanks for posting! Sorry to hear about the troubles here- I'll be happy to help you sort this out. Have you tried restarting the controller and seeing if the issue persists? Can you go to the server.log file and pull down any pertinent error messages? You may first want to turn on debug logging in Settings > Maintenance.

See the guide here for help getting logging: 
https://help.ubnt.com/hc/en-us/articles/204959834-UniFi-What-log-files-exist-and-where-can-I-view-th...

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New Member
Posts: 1
Registered: ‎06-27-2016

Re: 5.6.19 Controller no cloud access

Hi, i am experienced the exact same problem as you.. Have you found a solution??

 

Thanks alot

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Senior Member
Posts: 21,264
Registered: ‎08-04-2017
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Solutions: 1024

Re: 5.6.19 Controller no cloud access

Hello @plirkav,

 

Could you explain your issues?

Could you send me your controller logs?

 


Regards,
Glenn R.

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