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5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

noupgrade.jpg

 

I have upgraded a CloudKey to 0.12.0 and controller 5.9.29 but the APs which are behind in their firmware/updates don't get an option to upgrade them? I have restarted an AP, and restarted the CloudKey.

 

Where to from here?

 

Cheers,

Matt.


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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Hello @elitecool,

 

So you tried both of these commands?

curl <firmware binary link location> -o /tmp/fwupdate.bin

syswrapper.sh upgrade2 &

and

wget <firmware binary link location> -O /tmp/fwupdate.bin

syswrapper.sh upgrade2 &

Are you seeing anything when upgrading from the CLI?

Have you tried manually copying the files to the /tmp directory, renaming them to fwupdate.bin and running the commands below?

syswrapper.sh upgrade2 &

 

 

 

Regards,

Glenn R.

 

 

 

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Hello @elitecool,

 

Check for updates

Settings > Maintenance

 

 

Regards,

Glenn R.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

[ Edited ]

My UAP-IW on controller 5.9.29 (on Windows 7) will not update. The update option appears, however after clicking update and with the AP spending a few minutes on "Updating (downloading)", it goes back to "Connected (needs upgrade)".

 

I have tried with multiple UAP-IW's, also have physically cycled power to the UAP-IW. Have also changed the mgmt vlan to the non native mgmt vlan, but the UAP-IW still retains the native vlan ip instead of switching to the (non-native) mgmt vlan ip.

I confirm that the UAP-IW on the 5.8.xx controller updated as normal and shifted to the (non-native) mgmt vlan just fine.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

@envieyou might want to consider opening your own topic, instead of hijacking others. Besides, most questions about Unifi are already answered, therefor a search engine is available in the top right corner.

Controller (5.10.19): CK 0.13.7
Unifi (4.0.26.10049): UAP-AC-IW-Pro, UAP-AC-LR, UAP-AC-M & USW8-60W (4.0.26.10049)

Better WiFi coverage is not achieved by increasing transmission power, but by increasing the number of accesspoints.
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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Hello @envie,

 

Have you tried doing a custom upgrade?

Devices > UAP > Config > Manage Device > Custom Upgrade

 

 

Regards,

Glenn R.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

[ Edited ]

@AmazedMender16

That did the trick! Thank you. Hopefully this solution helps the OP. The update also solved the mgmt vlan issue.

Oddly I have cached the latest firmware but it did not download from the cache.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Anyone know why it doesn't show the upgrade option?

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

[ Edited ]

Hello @elitecool

 

Check for updates

Settings > Maintenance

 

Have you tried doing a custom upgrade?

Devices > UAP > Config > Manage Device > Custom Upgrade

 

 

Regards,

Glenn R.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

[ Edited ]

Hi @elitecool,

 

can you check your controller log file for entries like this?

 

[2018-10-13 19:04:22,309] <webapi-170> WARN  fwupdate - Cannot download latest controller version: Cloud operation failed! RC=500, error: {
  "detail": "The server encountered an internal error and was unable to complete your request.  Either the server is overloaded or there is an error in the application.",
  "status": 500,
  "title": "Internal Server Error",
  "type": "about:blank"
}

I had dozens of them in *all* 5.9.29 Unifi controllers across multiple platforms and internet connections. At least on the Cloud-Key a reboot of device helped, but I'm afraid this needs Ubiquiti engineers ...

 

Cheers

 

edit: typos :/

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Has there been any other fix for this other than manually putting the upgrade URL to each device?  I had the upgrade option available prior to the 5.9 upgrade....the updated image is cached on my controller.  But no clicky way to tell my devices to go upgrade for some reason.  Not a huge issue since I only have a few devices and there are manual methods, I just find it annoying.

 

 - yes, I have already been through the "Check Firmware Update" button

 - no, I do not have any error logs regarding getting the image

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

What is the url that is needed or where can I find it to do this...cut and paste?  Thanks!

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Hello @Lexcom,

 

Copy the firmware binary link location from here ( 3.9.54 )

And use it to custom upgrade.

Devices > UAP > Config > Manage Device > Custom Upgrade

 

 

Regards,

Glenn R.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

I'm still having this problem, I SSH to a unit and issue the upgrade command still fails. Cannot get them upgraded?

 

Where can I find the logging to determine why?

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Hello @elitecool,

 

Are you able to resolve dl.ubnt.com or dl.ui.com from the UAP?

You can cache the firmware in the controller and upgrade once the firmware has been cached.

Settings > Maintenance > Firmware

 

 

Regards,

GlennR.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

firmware.pngping.png

 

Yes names resolve, firmware gives me NO options.

 

Surely someone has experienced this? I just upgraded the cloudkey to 0.12.4 same problem.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Hello @elitecool,

 

Try doing a custom upgrade via HTTP.

 

 

Regards,

Glenn R.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

I have already tried custom http, i have tried ssh upgrade command, etc....

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Hello @elitecool,

 

So you tried both of these commands?

curl <firmware binary link location> -o /tmp/fwupdate.bin

syswrapper.sh upgrade2 &

and

wget <firmware binary link location> -O /tmp/fwupdate.bin

syswrapper.sh upgrade2 &

Are you seeing anything when upgrading from the CLI?

Have you tried manually copying the files to the /tmp directory, renaming them to fwupdate.bin and running the commands below?

syswrapper.sh upgrade2 &

 

 

 

Regards,

Glenn R.

 

 

 

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Thanks Glenn this worked;

 

curl -k https://dl.ubnt.com/unifi/firmware/U7PG2/4.0.15.9872/BZ.qca956x.v4.0.15.9872.181229.0258.bin -o /tmp/fwupdate.bin

syswrapper.sh upgrade2 &

 

But i will have to do them all individually which is going to be a pain!

 

Thanks again.

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Re: 5.9.29 Controller 0.12.0 CloudKey - No UPGRADE option on APs

Hello @elitecool,

 

Glad that worked, you could write a simple script if you dont wanne do it yourself.

 

 

Regards,

Glenn R.

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