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AP NanoHD Keep Rebooting

 

Have 10 nano HD APs all keep rebooting every few hours 

Have USG

         XG10GB-16 port

         Unifi 48 port 500 for APS connected to 16 port fiber

        10 Unifi AP-NanoHD

        1 Gen2 Cloudkey

         Unifi 48 750 for Camers connected to 16 port fiber

need help asap 

Thanks

 

 


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New Member
Posts: 10
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Re: AP NanoHD Keep Rebooting

[ Edited ]

Firmware

APS 3.9.54
Cloudkey 5.9.24

View solution in original post

systemConfig.png

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Established Member
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Re: AP NanoHD Keep Rebooting

What firmware are you on? Do you have band steering on, we need just a little more details if you don't mind.

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Re: AP NanoHD Keep Rebooting

Hello @ACGHS,

 

Could you share your system config so we can get a little bit more information?

Settings > Maintenance > Support Info > Show System Config

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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Re: AP NanoHD Keep Rebooting

[ Edited ]

Firmware

APS 3.9.54
Cloudkey 5.9.24

systemConfig.png
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Re: AP NanoHD Keep Rebooting

Hello @ACGHS,

 

I assume your issue isn't solved...

Could you try the latest BETA firmware? ( Follow this to signup for BETA )

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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Re: AP NanoHD Keep Rebooting

Hello @ACGHS,

 

I also recommend using the following Radio Settings instead of AUTO.

 

2.4 GHz
Channel width: HT20
Chanel: 1/6/11 | Choose one of these channels, a RF scan will help you choose the most clean one.
Transmit Power: Low/Medium

5GHz
Channel width: VHT40 | Optional VHT80 might decrease wireless stability
Chanel: 36/44 | Optional (149/157) Choose one of these channels, a RF scan will help you choose the most clean one. Avoid using DFS Channels
Transmit Power: Medium/High

 

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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Re: AP NanoHD Keep Rebooting

thanks can not sign up for beta changed the other things

 

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Re: AP NanoHD Keep Rebooting

Hello @ACGHS,

 

May I ask why you can’t sign up for BETA?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
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Re: AP NanoHD Keep Rebooting

[ Edited ]

Got setup last night with the Beat firmware on APS only and APs still disconecting

Thanks

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Re: AP NanoHD Keep Rebooting

Hello @UBNT-AngusL,

 

Could you assist me here?

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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Re: AP NanoHD Keep Rebooting

Hello @ACGHS,

 

Is it disconnecting from the controller but still pingable?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
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Re: AP NanoHD Keep Rebooting

They went offline so no internet

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Re: AP NanoHD Keep Rebooting

@AmazedMender16

OK.

 

@ACGHS

Please upgrade to https://dl.ubnt-ut.com/albert/K-12/mtk-21.bin, it contains some fixes about disconnect issue.

 

 

Thanks,

Angus

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Re: AP NanoHD Keep Rebooting

Similiar issue here.

 

The NanoHD ramdonly reboots, roughly betwen 1 and 4 times a day.

 

So far there is no noticeable trigger pattern, nor a found solution to avoid it.

New Member
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Re: AP NanoHD Keep Rebooting

were does this upgrade go

thanks

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Re: AP NanoHD Keep Rebooting

Hello @ACGHS,

 

Custom upgrade URL for the NanoHD.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
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Ubiquiti Employee
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Re: AP NanoHD Keep Rebooting

@GordonHo

Please, custom upgrade your nanoHD with the link I posted above.

 

 

Thanks,

Angus

New Member
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Re: AP NanoHD Keep Rebooting

Just as a status update:

 

I've worked with suppot to write the firmware again, but nothing helped (we did not a custom update described here).

Tested as well a different POE source and a different ethernet cable.

 

However replacing the unit with a new Nano HD, updating it to the same firmware is running without issues for 3 days now.

 

Prior we had restarts every 3-24hours.

 

Established Member
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Re: AP NanoHD Keep Rebooting

Your older APs... were they beta units or retail units?

When you receive a solution to your question/issue, don't forget to mark your thread as solved and to give kudos to the people who have helped you out!
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Re: AP NanoHD Keep Rebooting

Retail, with a sticker saying 'Test Date 05/26/18 EU PASS'

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