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Posts: 21
Registered: ‎12-20-2016
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Brand New Cloud Key Gen 2 Disappears

When I use the UNIFI App to do the initial Cloud Key Setup it finds it, lets me know it, does its initial setup and says everything is done, then disappears. It just doesn't show up in the App. If I look at the LCD of the Cloud Key there is a line through the picture of the cloud and a line through the bluetooth symbol. When I try to access it through the web browser I can't get past the login screen it keeps saying my password is incorrect. Any suggestions?


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Senior Member
Posts: 21,729
Registered: ‎08-04-2017
Kudos: 4105
Solutions: 1054

Re: Brand New Cloud Key Gen 2 Disappears

Hello @jgillespie,

 

How did you setup the UCK?

What logins are you trying to use?

 

If it's new RESET the UCK and set it up through the web UI.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK

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Senior Member
Posts: 21,729
Registered: ‎08-04-2017
Kudos: 4105
Solutions: 1054

Re: Brand New Cloud Key Gen 2 Disappears

Hello @jgillespie,

 

How did you setup the UCK?

What logins are you trying to use?

 

If it's new RESET the UCK and set it up through the web UI.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 21
Registered: ‎12-20-2016
Kudos: 3

Re: Brand New Cloud Key Gen 2 Disappears

That did the trick thanks! For some reason I was thinking the Initial Setup HAD to be through the app
Senior Member
Posts: 21,729
Registered: ‎08-04-2017
Kudos: 4105
Solutions: 1054

Re: Brand New Cloud Key Gen 2 Disappears

Hello @jgillespie,

 

No worries Man Happy

If you need more help let me know!

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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