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New Member
Posts: 22
Registered: ‎06-25-2015

Re: Cannot connect to unifi controller using cloud service

My problem still continues. I formatted the computer. I have the same problem again. Will the cloud key reset be correct?

Member
Posts: 237
Registered: ‎07-05-2014
Kudos: 611
Solutions: 4

Re: Cannot connect to unifi controller using cloud service

@sanyo20 Did you try on a different computer on your network to see if it works?  UBNT suggested also running the test on https://test.webrtc.org/ to see if you can connect that way to help eliminate potential issues with unopen ports etc.

 

Is this a machine at home or at a business?  It's also possible that either your ISP or business are blocking certain ports.

 

If you haven't already I would recommend sending a support ticket to support@ubnt.com and see if you can get direct help from UBNT.

 

Just a few thoughts.  

Ubiquiti Employee
Posts: 55
Registered: ‎07-06-2017
Kudos: 18
Solutions: 2

Re: Cannot connect to unifi controller using cloud service

Hello Gentlemen,

 

@begunfx  That is a great idea testing on a secondary computer.  @sanyo20 I saw earlier you mentioned it not working on two separate computers after updating to the latest firmware.  When you connect to the controller over the local IP does the controller timeout, or do functions that should be working outside of WebRTC also fail?

 

Thanks


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New Member
Posts: 22
Registered: ‎06-25-2015

Re: Cannot connect to unifi controller using cloud service

It works without problems with local IP. WEBRTC is troubled.

New Member
Posts: 22
Registered: ‎06-25-2015

Re: Cannot connect to unifi controller using cloud service

I made the UCK version 0.10.0. Controller 5.7.20 The problem still continues.

Ubiquiti Employee
Posts: 54
Registered: ‎01-30-2017
Kudos: 8

Re: Cannot connect to unifi controller using cloud service

@begunfx

 

 

You are most welcomed, if anyone else needs help with this please send me a PM and I will be happy to help.

 

 

 

Best Regards, 

New Member
Posts: 1
Registered: ‎09-14-2018

Re: Cannot connect to unifi controller using cloud service

I was having the same problem as well in Chrome.  When I tested in Firefox on the same computer, it worked.  So there must be some plugin in Chrome that is causing it to fail.....

New Member
Posts: 2
Registered: a month ago

Re: Cannot connect to unifi controller using cloud service

I had the same issue, there are two ways to resolve this, you can update Java and agree to the UniFi DB Server security prompts or update your firewall rules.

 

Update Java:

 

1. Updating to latest version of Java

2. Prompted to remove old version of Java - Removed old version(s)

3. Re-ran UniFi Controller

4. When Java Prompted, said yes to allow access to Private and Public

 

Firewall Rules: 

Open windows firewall - Advanced Security - inbound rules - allow "UniFi DB Server" UDP and TCP access:

 

unifi server access.JPG

 

 

This is my first post and first timer with Ubiquiti gear, so far I love the ecosystem.

New Member
Posts: 5
Registered: ‎03-27-2014

Re: Cannot connect to unifi controller using cloud service

Hi what is the path to the UniFi DB Server?

New Member
Posts: 5
Registered: ‎03-27-2014

Re: Cannot connect to unifi controller using cloud service

Hi what is the path to the UniFi DB Server?
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