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Posts: 6
Registered: ‎07-30-2018

Clients constantly discounnecting UAP Pro AC

[ Edited ]

Hello Community,

 

I Have two UAP Pros and  my clients IMacs and Macbook pros continue to disconection  from AP  few days at a time.

 

Any Ideas?

 

Thanks,

 

systemConfig.png
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Re: Clients constantly discounnecting UAP Pro AC

@scaleadmin
Post your System Config
Controller > Settings > Maintenance > Show System Config > Download
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New Member
Posts: 6
Registered: ‎07-30-2018

Re: Clients constantly discounnecting UAP Pro AC

System logs posted
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Posts: 969
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Re: Clients constantly discounnecting UAP Pro AC

@scaleadmin
You're using Auto channels - instead of defined channels, which you should find by doing RF scan and choosing the least used channel.
But the only thing popping into my eyes are the IP address - that address is not private, so I would think that's what is causing your issues.
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Posts: 6
Registered: ‎07-30-2018

Re: Clients constantly discounnecting UAP Pro AC

Can you tell me what ip scheme i should be using ?

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Re: Clients constantly discounnecting UAP Pro AC

@scaleadmin
The same as the rest of your network - which I hope is using any of these subnets:
https://en.wikipedia.org/wiki/Private_network
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Registered: ‎07-30-2018

Re: Clients constantly discounnecting UAP Pro AC

ok thanks i will tale a look into ths 

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Re: Clients constantly discounnecting UAP Pro AC

[ Edited ]

Hello @scaleadmin,


What are you using as DHCP server?

How is the UAP connected?

 

Why does your UAP have a public IP address?

What IP do your clients get?

 

Please make a sketch of your network setup.

 

I also recommend the following Radio Settings ( try to use different channels on each UAP )

Devices > UAP > Config > Radios

 

2.4 GHz

Channel width: HT20

Chanel: 1/6/11 | Choose one of these channels, a RF scan will help you choose the most clean one.

Transmit Power: Low ( Medium )

 

5GHz

Channel width: VHT40 | Optional VHT80/VHT160 might decrease wireless stability

Chanel: 36/44 | Optional (149/157) Choose one of these channels, a RF scan will help you choose the most clean one. Avoid using DFS Channels

Transmit Power: Medium ( High )

 

 


Regards,

Glenn R.

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