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Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

[ Edited ]

Hello,

i'm new to UNIFI, and still learning a this hardware. i have issues with this Cloudkey GEn2 Plus, it was working the other day, then today it only blinks.

 

is there something similar happens to you that this device is only flashing light, nothing happens, i tried to do the factory reset/hard reset but nothing happens, i unplugged for awhile until it died, plugged back on and still doing it. according to the manual, the flashing light is initializing/de-intinializing.

 

on the front display, it only shows the U logo. (booting up?) maybe? for a day?

 

 

Now it says Boot failed! 

 

Thanks,

Rozel

 

image.jpg

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Ubiquiti Employee
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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

@soundwiseav,

Please wait before shipping out the unit for RMA, I'll coordinate a replacement with you directly via PM so we can get that unit in for inspection.

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Established Member
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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Maybe someone from UBNT can help out?

 

@UBNT-jeff or collegae.

 

Good luck and let us know.

 

Mike

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

[ Edited ]

Hello @soundwiseav,

 

Are you able to ping the UCK?

How old is the unit? ( you may need to RMA it )

 

 

Regards,

Glenn R.

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Not be able to ping at all! 

 

It keeps doing it! 

 

I requested rma already

 

until now it keeps doing it

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Hello @soundwiseav,

 

Proceed with your RMA.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

If you were running it as in the photo then there's every possibility the HDD overheated. The UCK-G2/G2+ uses the metal case as a heatsink & if you're running it on top of a 150W PoE switch could be that is the cause.

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Im setting  this up on the table, all of the devices was sitting isolated to each other, i just put it on top of the switch when i took picture.

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Sent my rma last thursday i think or firsay, still dont hear from them, how fast they reply? And donyou know of they have a phone number to call? 

 

 

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Hello @soundwiseav,

 

You can contact them via live chat, do you have your RMA number?

Also note the date... probably alot of the support members wen't on vacation.

 

Wish you a happy new year! Ubnt Banana

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Hi @soundwiseav,

 

Did you receive a confirmation email with an assigned RM#?   If so, what is it?

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New Member
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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

RM297793

 

Sending it out today, i only got email from ubnt, and no form attached

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

@soundwiseav,

Please wait before shipping out the unit for RMA, I'll coordinate a replacement with you directly via PM so we can get that unit in for inspection.

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Ubiquiti Networks Enterprise Support Team


UniFi Protect: UniFi Protect Help Center | Frequently Asked Questions

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New Member
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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

i got the replacement cloud key gen 2 plus, plug it in, configure and it is working until now. for few days now. no issues at all. sent the bad one today.

 

thank you. this is my first time using ubiquity, its much easier to deploy with cloud key. connection is pretty much rock solid. only issues i have is the hand-offs, i cant find where to adjust the settings on that, is there any setting to adjust it?

 

thanks.

 

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Glad you received the replacement. If you are referring to wireless roaming, I'd suggest using the search on the community to learn more about it. Roaming isn't dictated by the APs, but there are several advanced parameters that can be adjusted which can be used to encourage clients to roam based on your design. If you still have questions after researching, I suggest starting a new thread as it's a new topic.

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New Member
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Registered: ‎01-25-2014

Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

Same thing happened to me this morning. Is this a known issue on these devices? I can't have my stuff down for a week. How long does it take to RMA something? 

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

More than two weeks,  they told me it was the hard drive

New Member
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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

That stinks thanks for the heads up!

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Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

@UBNT-Cody ,

Was there a solution to this issue?
I just receive my Cloud Key Gen2 Plus and I'm having the same issue.

I was able to put it in recovery mode and factory reset it. But the after about a hour it happens again.

I've been looking for a solution for over 6 hours.

 

I put in for a RMA already, just waiting for the approval email.

New Member
Posts: 4
Registered: ‎01-25-2014

Re: Cloud Key Gen2 Plus Flashing Lights, nothing happens at all

For me the issue was a bad HDD. I went for RMA but I would have been down a week and they refused to just ship a HDD. I think that stinks. UBNT wants to be an enterprise level company they need to start acting like one. I just swapped it for a 2TB drive I had and everything came back. I needed to change the way I handled the back up of the SDN since unlike protect the sdn bcakup resides on the HDD. 

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