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New Member
Posts: 2
Registered: ‎07-16-2017
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Cloud Key, USG, AP AC PRO - WiFi reaches internet, no ethernet internet accessible

I am really stumped.

 

I have a

- USG accepting a Fiber connection on WAN1

- TP Link switch (unmanaged) port 1 to the USG LAN1 port

- TPL Switch has

- - port 1 to USG

- - port 2 to AP AC Pro

- - port 3 to another 8 port switch over a 50 ft cable run (which has ethernet cables to individual users)

- - port 4 to the Cloud Key

 

I can reach the internet via the WiFi AP AC Pro no problem.

I can reach the cloud key via ethernet OR wifi.

 

But there is NO internet access at all, from any port, at any point in the chain by a laptop plugged in via ethernet, except only if i plug it directly into the USG. I have swapped ports around for the AP, I have swapped ports around for the ethernet connection, I have bypassed the 8 port switch, I have plugged in my laptop to the same port that I see the internet from the AP on, I have swapped switches (I have 5 on hand). Same behavior on all of them. There is no internet access for a computer plugged in directly (except if I plug it in to USG LAN1), but always access connecting via WiFi.

 

This matters for a variety of reasons, including the 1g speed capacity of the ethernet

 

Any idea what is going on? I figure this has to be a USG config or a Cloud Key config problem, since I have the same behavior on all cables, and on all ports of all switches.

Screenshot from 2019-03-12 12-47-45.png
Screenshot from 2019-03-12 12-46-36.png

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Senior Member
Posts: 24,033
Registered: ‎08-04-2017
Kudos: 4551
Solutions: 1183

Re: Cloud Key, USG, AP AC PRO - WiFi reaches internet, no ethernet internet accessible

Hello @mciver007,

 

Do you receive a valid IP address?
Can the USG ping google DNS?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK

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Senior Member
Posts: 24,033
Registered: ‎08-04-2017
Kudos: 4551
Solutions: 1183

Re: Cloud Key, USG, AP AC PRO - WiFi reaches internet, no ethernet internet accessible

Hello @mciver007,

 

Do you receive a valid IP address?
Can the USG ping google DNS?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 2
Registered: ‎07-16-2017

Re: Cloud Key, USG, AP AC PRO - WiFi reaches internet, no ethernet internet accessible

Yup, you got it, was getting back on to answer the thread.

 

I was getting frustrated and forgetting to actually address EVERY object in the stream...including the laptop i was using to test (Linux). It had a manual IP set for the wired connection, which was conflicting. I flipped it over to DHCP Automatic and everything immediately worked.

 

False alarm, operator error. Too many long days, not enough sleep trying to get this all set up. Man Happy

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Senior Member
Posts: 24,033
Registered: ‎08-04-2017
Kudos: 4551
Solutions: 1183

Re: Cloud Key, USG, AP AC PRO - WiFi reaches internet, no ethernet internet accessible

Hello @mciver007,

 

Haha, no worries!

Thank you for reporting back, glad you figured out the issue!

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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