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New Member
Posts: 15
Registered: ‎11-24-2017

CloudKey no boot issue

Hi,

 

I have a CloudKey in production and the CK stop to work and no boot anymore, i have put the key in RESCUE MODE and try to update de firmware, same problem.

 

I am afraid to lost my configuration, i was thinking it was easy to recover the autobackup file on the SD card but its look like if you plug it to a windows computer he want to farmat it.

 

How can i fix this issue?

 

Can i fix the CK witthout reset ?

Can i see the log to find the problem ?

Can i extract the configuration?

Can i plug the SD card in a computer to take out the autobackup?

Can i factory reset the CK and restore with the SD card autobackup?

 

Thank you

Senior Member
Posts: 23,643
Registered: ‎08-04-2017
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Re: CloudKey no boot issue

Hello @pcvaccin,

 

What exactly doesn't start, sounds like the UCK is getting power and is powering up...

PM me the controller logs.

 

Yeah you can factory reset the UCK and keep the backups on the SD card.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
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New Member
Posts: 15
Registered: ‎11-24-2017

Re: CloudKey no boot issue

[ Edited ]

The UCK powerup and blinking white all the time, i have reboot in recovery mode and now i am just don't sure what to do, reset or try to repair the UCK

 

How to extract log?

Senior Member
Posts: 23,643
Registered: ‎08-04-2017
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Re: CloudKey no boot issue

Hello @pcvaccin,

 

Flash the latest firmware to the UCK.

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 15
Registered: ‎11-24-2017

Re: CloudKey no boot issue

I have done the firmware update and same result

Senior Member
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Registered: ‎08-04-2017
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Re: CloudKey no boot issue

Hello @pcvaccin,

 

Hmmm, power cycle the UCK and try to SSH into it.

 


Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 15
Registered: ‎11-24-2017

Re: CloudKey no boot issue

If the cloudkey dont correctly bootup, he will never receive an IP, the only way to see the UCK on the network its to put it in recovery mode

Senior Member
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Registered: ‎08-04-2017
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Re: CloudKey no boot issue

Hello @pcvaccin,

 

How old is the unit?

Try removing the SD card while booting it up.

 

What firmware versions did you try?

 

 

Regards,
Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
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UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 15
Registered: ‎11-24-2017

Re: CloudKey no boot issue

[ Edited ]

6 month old, i have try to remove the SD card and same problem, i have take the last firmware from the website 13.10 you can take a look my original firmware to the attachments file

ubiquiti.PNG
Senior Member
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Re: CloudKey no boot issue

Hello @pcvaccin,

 

Neither the firmware upgrade or restore the defaults work?

Than RMA the UCK.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 15
Registered: ‎11-24-2017

Re: CloudKey no boot issue

I want to be sure if i press restore to default, i will not lost my autosave... i dont know why Ubiquiti dont give the chance to view the content of the SD card in the receovery mode!
Senior Member
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Re: CloudKey no boot issue

Hello @pcvaccin,

 

The SD card won't be defaulted with a UCK reset... you can even take the SD card out...

 

 

Regards,
Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
Highlighted
New Member
Posts: 15
Registered: ‎11-24-2017

Re: CloudKey no boot issue

I have buy a new one CK and put back my SD card in, i have see my autobackup and restore from that! 

 

I have ask to ubiquiti the need of a SD card file browser to extract autobackup file!

Senior Member
Posts: 23,643
Registered: ‎08-04-2017
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Re: CloudKey no boot issue

Hello @pcvaccin,

 

Any linux device should be able to read the data of the SD card, Windows uses different file systems.

 

 

Regards,
Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 15
Registered: ‎11-24-2017

Re: CloudKey no boot issue

I have buy a new CK and swap the SD card and restore autobackup, i will send the CK by RMA for replacement.

 

I will certainly try linux to retreive data on the SD card!

 

Thank

Senior Member
Posts: 23,643
Registered: ‎08-04-2017
Kudos: 4480
Solutions: 1162

Re: CloudKey no boot issue

Hello @pcvaccin,

 

Please keep me posted!

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation Scripts | UniFi-VoIP Installation Scripts
USG-XG-8 • USG-4-PRO • USG
US-XG-16 • US-48-500W • US-24-POE-250W 2x • US-16-POE-150W 3x • US-24 • US-8-150W • US-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD 2x • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M • UAP-AC-M-PRO 2x
UAS-XG • UCK-G2-PLUS • UCK-G2 • UCK
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