Reply
New Member
Posts: 5
Registered: 2 weeks ago

Connected but no access to internet

I have a unifi 8 port, switch, USG, Cloud Key and AP lite. 

 

I have managed to get everything connected and set up. My phone connects but doesnt have access to the internet. I have no idea where to start but it is so frustrating. Very new to all this clearly.

 

Thanks

 

Established Member
Posts: 1,556
Registered: ‎01-29-2015
Kudos: 210
Solutions: 58

Re: Connected but no access to internet

does it get an IP from DHCP?

Senior Member
Posts: 13,055
Registered: ‎08-04-2017
Kudos: 2217
Solutions: 640

Re: Connected but no access to internet

Hello @garethbirkett,

Welcome to the community!

 

Does your phone get a valid IP address and DNS settings?

Are you using any VLANs?

Are you using any user groups?

Are you able to ping the USG?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
Reply