Reply
New Member
Posts: 5
Registered: 2 weeks ago

Connected but no internet access

I have a unifi 8 port, switch, USG, Cloud Key and AP lite. 

 

I have managed to get everything connected and set up. My phone connects but doesnt have access to the internet. I have no idea where to start but it is so frustrating. Very new to all this clearly.

 

Thanks

 

Senior Member
Posts: 13,055
Registered: ‎08-04-2017
Kudos: 2217
Solutions: 640

Re: Connected but no internet access

Hello @garethbirkett,

 

Welcome to the community!

 

Does your phone receive a valid IP and DNS settings?
Are you using user groups?

Are you using VLANs?

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
Established Member
Posts: 1,556
Registered: ‎01-29-2015
Kudos: 210
Solutions: 58

Re: Connected but no internet access

Can we please keep this to only one thread for the same subject? You already have one open.

 

https://community.ubnt.com/t5/UniFi-Wireless/Connected-but-no-access-to-internet/m-p/2629163#M355386

New Member
Posts: 5
Registered: 2 weeks ago

Re: Connected but no internet access

Hi Glenn, I'm not using VLANs or User groups and my phone isn't connected. I am guessing from what I have read here that it has something to do with the pppoe settings from BT. I don't have a username or password from bt to enter into the usg when I change to pppoe.
Senior Member
Posts: 13,055
Registered: ‎08-04-2017
Kudos: 2217
Solutions: 640

Re: Connected but no internet access

Hello @garethbirkett,

 

Keep the BT to handle the PPPOE and try to do a double nat, leave the USG set to DHCP and see if it works.

 

 

Regards,

Glenn R.

Cloud Hosted Controllers | Glenn R. | UniFi Installation/Easy Update Scripts | UniFi-Video Installation/Easy Update Scripts | UniFi-VoIP Installation Scripts
USG-4-PRO • USG
USW-48-500W • USW-24-POE-250W 2x • USW-16-POE-150W 3x • USW-24 • USW-8-150W • USW-8
UAP XG • UAP-SHD • UAP-HD • UAP-NanoHD • UAP-AC-PRO 2x • UAP-AC-LITE • UAP-AC-IW • UAP-AC-M
UCK-G2-PLUS • UCK-G2 • UCK
New Member
Posts: 5
Registered: 2 weeks ago

Re: Connected but no internet access

You can't turn the BT home hub 6 to modem only as I understand it.

Reply