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Ubiquiti Employee
Posts: 7,528
Registered: ‎03-17-2015
Kudos: 4815
Solutions: 197

Connectivity Problems - UAP/LR/Pro/Outdoor5/Outdoor/Outdoor+, UAP-AC-LITE/LR/PRO

[ Edited ]

Hi everyone,

 

This thread will be locked, it's purpose is to have a clear source for firmware and to post instructions.

  

Symptoms:

Clients will stay connected to WiFi, but cannot access both the LAN or the WAN (internet).

 

If you are having these issues, please review and try the steps here:

https://help.ubnt.com/hc/en-us/articles/221029967-UniFi-Debugging-Intermittent-Connectivity-Issues-o...

 

If after trying these steps, you are still having issues, try out our latest series of improvements (still in Beta) which could improve overall performance.

 

To try these, you'll first need to sign up for Beta, here:

https://help.ubnt.com/hc/en-us/articles/204908664-How-To-Signup-for-Beta-Access

 

Once you have Beta Access, you can try out these improvements here:

Bare firmware:

http://community.ubnt.com/t5/UniFi-Wireless-Beta/QCA-UAP-Test-firmware-Please-see-inside/td-p/163210...

Controller with firmware bundled:

http://community.ubnt.com/t5/UniFi-Beta-Blog/bg-p/Blog_UniFi_Beta

  

Best Regards,

Brandon

 

Last Update: 3 August 2016

Want to try out new features or fixes before they're released as Stable? Sign up for Beta here: https://help.ubnt.com/hc/en-us/articles/204908664-How-To-Signup-for-Beta-Access
Ubiquiti Employee
Posts: 7,528
Registered: ‎03-17-2015
Kudos: 4815
Solutions: 197

Re: Connectivity Problems - UAP/LR/Pro/Outdoor5/Outdoor/Outdoor+, UAP-AC-LITE/LR/PRO

Update 3 August 2016: We just released 5.2.2 (which bundles this firmware) to Beta.

Want to try out new features or fixes before they're released as Stable? Sign up for Beta here: https://help.ubnt.com/hc/en-us/articles/204908664-How-To-Signup-for-Beta-Access
Ubiquiti Employee
Posts: 7,528
Registered: ‎03-17-2015
Kudos: 4815
Solutions: 197

Re: Connectivity Problems - UAP/LR/Pro/Outdoor5/Outdoor/Outdoor+, UAP-AC-LITE/LR/PRO

[ Edited ]

Update 12 September 2016.  We will be releasing another update likely today or tomorrow with further improvements for the installation scenarios which cause such connectivity problems.

 

Please follow the 'Beta Blog' (here) for the latest (subscribing at the top left if you'd like notifications).

 

Note that you can custom upgrade in the controller to the firmware posted there.  You don't need to upgrade your controller.

 

Simultaneously, we are working to get these improvements soaked and released in our next GA.

 

Thanks,

Brandon

Want to try out new features or fixes before they're released as Stable? Sign up for Beta here: https://help.ubnt.com/hc/en-us/articles/204908664-How-To-Signup-for-Beta-Access
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