Reply
New Member
Posts: 25
Registered: ‎10-18-2017
Kudos: 1
Solutions: 1

Continued problems with iPads and only iPads

I have a home UNIFI setup with a USG3, two AP-AC-Lite, an AP-AC-Mesh, and an AP-AC-In wall.  

 

Everything has worked great except the two iPads in the house periodically do not get an IP.  Of the 20 or so wireless clients these two iPads are the only devices to exhibit this problem.

 

I can be actively using the iPad, watching YouTube for example, and the video will pause.  At that point I notice that the wifi signal strenght symbol is missing from the top menu and I have to enter settings, turn off wifi, and turn it back on.  The iPad then connects to my network and gets and IP and is generally fine for another day or so.  Sometimes the problem happens right off again, other times it seems to go days.

 

I have seen other threads dedicated to the problem but have yet to come upon a solution.

 

Here are the syslogs from the most recent event.  Is there anything here that points to the problem and a solution?

 

Mar 13 14:32:00 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath4: STA 02:9f:c2:25:6a:77 DRIVER: Sead AUTH addr=d0:4f:7e:39:4f:28 status_code=0
Mar 13 14:32:00 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") syslog: wevent.ubnt_custom_event(): EVENT_STA_JOIN ath4: d0:4f:7e:39:4f:28 / 10
Mar 13 14:32:00 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") kernel: [2392019.740000] wmi_unified_event_rx : no registered event handler : event id 0x901b
Mar 13 14:32:00 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath4: STA d0:4f:7e:39:4f:28 IEEE 802.11: associated
Mar 13 14:32:02 192.168.15.13 ("U7IW,f09fc2fce2ed,v3.9.19.8123") hostapd: ath4: STA d0:4f:7e:39:4f:28 IEEE 802.11: disassociated
Mar 13 14:32:02 192.168.15.13 ("U7IW,f09fc2fce2ed,v3.9.19.8123") syslog: wevent.ubnt_custom_event(): EVENT_STA_LEAVE ath4: d0:4f:7e:39:4f:28 / 1
Mar 13 14:32:00 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") kernel: [2392020.420000] [wifi1] FWLOG: [33498142] RATE: ChainMask 3, phymode 1044489, ni_flags 0x02233006, vht_mcs_set 0xfffa, ht_mcs_set 0xffff, legacy_rate_set 0x1f20401
Mar 13 14:32:04 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") syslog: wevent.ubnt_custom_event(): EVENT_STA_LEAVE ath4: d0:4f:7e:39:4f:28 / 10
Mar 13 14:32:09 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath4: STA d0:4f:7e:39:4f:28 IEEE 802.11: deauthenticated due to local deauth request
Mar 13 14:32:27 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath1: STA f2:9f:c2:24:6a:77 DRIVER: Sead AUTH addr=d0:4f:7e:39:4f:28 status_code=0
Mar 13 14:32:27 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") syslog: wevent.ubnt_custom_event(): EVENT_STA_JOIN ath1: d0:4f:7e:39:4f:28 / 4
Mar 13 14:32:27 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath1: STA d0:4f:7e:39:4f:28 IEEE 802.11: associated
Mar 13 14:32:27 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath1: STA d0:4f:7e:39:4f:28 WPA: pairwise key handshake completed (RSN)
Mar 13 14:32:27 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") syslog: wevent.ubnt_custom_event(): EVENT_STA_IP ath1: d0:4f:7e:39:4f:28 / 192.168.15.226
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath4: STA 02:9f:c2:25:6a:77 DRIVER: Sead AUTH addr=d0:4f:7e:39:4f:28 status_code=0
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") syslog: wevent.ubnt_custom_event(): EVENT_STA_JOIN ath4: d0:4f:7e:39:4f:28 / 10
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") kernel: [2392055.140000] wmi_unified_event_rx : no registered event handler : event id 0x901b
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath4: STA d0:4f:7e:39:4f:28 IEEE 802.11: associated
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath1: STA d0:4f:7e:39:4f:28 IEEE 802.11: disassociated
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") syslog: wevent.ubnt_custom_event(): EVENT_STA_LEAVE ath1: d0:4f:7e:39:4f:28 / 4
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath4: STA d0:4f:7e:39:4f:28 WPA: pairwise key handshake completed (RSN)
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") syslog: wevent.ubnt_custom_event(): EVENT_STA_IP ath4: d0:4f:7e:39:4f:28 / 192.168.15.226
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") kernel: [2392055.420000] [wifi1] FWLOG: [33534392] RATE: ChainMask 3, phymode 1044489, ni_flags 0x02233006, vht_mcs_set 0xfffa, ht_mcs_set 0xffff, legacy_rate_set 0x1ffb1c3
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") kernel: [2392055.420000] [wifi1] FWLOG: [33534403] WAL_DBGID_SECURITY_ALLOW_DATA ( 0x4369ec )
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") kernel: [2392055.420000] [wifi1] FWLOG: [33534424] RATE: ChainMask 3, phymode 1044490, ni_flags 0x02233006, vht_mcs_set 0xfffa, ht_mcs_set 0xffff, legacy_rate_set 0x80801c1d
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") stamgr: kick-sta-on d0:4f:7e:39:4f:28 ath1 (reason:On other VAP)
Mar 13 14:32:35 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") kernel: [2392055.490000]  ieee80211_ioctl_kickmac[14812]
Mar 13 14:32:45 192.168.15.8 ("U7LT,f09fc2236a77,v3.9.19.8123") hostapd: ath4: STA d0:4f:7e:39:4f:28 RADIUS: starting accounting session 5A873B80-0000085D

 

Established Member
Posts: 1,943
Registered: ‎01-30-2016
Kudos: 942
Solutions: 244

Re: Continued problems with iPads and only iPads

I have had dozends Ipad on the network and fortunately never had an issue.

 

On your SSID try to set the DTIM value to 3 or greater.

I'm eager to hear if it helps.

Please give kudo's to the people who have helped you and mark your thread as solved when you receive a solution to your issue.
For a deeper understanding on how WiFi works.
Certified UEWA, ACSP, ACTC
New Member
Posts: 25
Registered: ‎10-18-2017
Kudos: 1
Solutions: 1

Re: Continued problems with iPads and only iPads

I have it set to 3 already.

Highlighted
Established Member
Posts: 1,943
Registered: ‎01-30-2016
Kudos: 942
Solutions: 244

Re: Continued problems with iPads and only iPads

And have you tried much larger values? like 150? Somewhere I stumbled over that number someone said that fixed an issue with Apple devices.

Please give kudo's to the people who have helped you and mark your thread as solved when you receive a solution to your issue.
For a deeper understanding on how WiFi works.
Certified UEWA, ACSP, ACTC
New Member
Posts: 25
Registered: ‎10-18-2017
Kudos: 1
Solutions: 1

Re: Continued problems with iPads and only iPads

I have only had it set to 3.  I can try 150 and see what happens.

 

New Member
Posts: 25
Registered: ‎10-18-2017
Kudos: 1
Solutions: 1

Re: Continued problems with iPads and only iPads

Changed it to 150.

 

About 5 minutes later my son asked if I was doing something to the WiFi.  His iPhone showed a connection, had an IP but was not able to send or receive any traffic.  Slightly different the what the iPad's do when set to 3.

 

I had to turn off wifi on his phone an turn it back on again.

 

Will leave it set to 150 for awhile and see if any other issues crop up.

 

New Member
Posts: 25
Registered: ‎10-18-2017
Kudos: 1
Solutions: 1

Re: Continued problems with iPads and only iPads

That seemed to just make it worse.

 

Now the iPhones are having lots of problems.

 

Going to revert back to 3.

 

Established Member
Posts: 1,943
Registered: ‎01-30-2016
Kudos: 942
Solutions: 244

Re: Continued problems with iPads and only iPads

Thanks for the feedback...

that’s really odd this recurring Apple issues. 

Please give kudo's to the people who have helped you and mark your thread as solved when you receive a solution to your issue.
For a deeper understanding on how WiFi works.
Certified UEWA, ACSP, ACTC
SuperUser
Posts: 9,100
Registered: ‎01-10-2012
Kudos: 5507
Solutions: 381

Re: Continued problems with iPads and only iPads

Since you already had DITM set to 3, have you played with any other advanced settings?  Min RSSI?  Fast Roaming?  Balancing?


If so, start turning them OFF.  When the problem goes away, you will find out what was causing it.  

 

Other than DITM (which the default of 1 is dumb since it negatively affects iOS devices if other than 3), and especially at home, people shouldn't need to be turning on advanced features but I find sites with everything turned on and the reason is often "well it's there and they are advanced and I want to be advanced"....   sigh...

When you receive a solution to your question/issue, don't forget to mark your thread as solved and to give kudo's to the people who have helped you out!

Having wifi problems? Take a look here first: https://help.ubnt.com/hc/en-us/articles/221029967-UniFi-Debugging-Intermittent-Connectivity-Issues-on-your-UAP
New Member
Posts: 25
Registered: ‎10-18-2017
Kudos: 1
Solutions: 1

Re: Continued problems with iPads and only iPads

All other wireless settings are default. 

New Member
Posts: 3
Registered: ‎01-09-2017

Re: Continued problems with iPads and only iPads

Hi kdonnel !

Got the same problem as you had and only with Ipads. Did you find any solution to this issue ?

 

Regular Member
Posts: 733
Registered: ‎01-21-2016
Kudos: 112
Solutions: 23

Re: Continued problems with iPads and only iPads

Can you please share your 'Show System Config' which can be found in the controller on the Settings, Maintenance tab?

Controller (5.9.32 ): CK 0.12.1
Unifi (4.0.10.9653): UAP-AC-IW-Pro, UAP-AC-LR, UAP-AC-M & USW8-60W (4.0.10.9653)

Better WiFi coverage is not achieved by increasing transmission power, but by increasing the number of accesspoints.
New Member
Posts: 25
Registered: ‎10-18-2017
Kudos: 1
Solutions: 1

Re: Continued problems with iPads and only iPads

[ Edited ]

I created a SSID that only broadcasts on 2.4Ghz and connected the one iPaid to that network.  It has not had an issue since.  A stupid way to have to solve the problem but it is atleat a solution.  I read in another thread that someone else noticed that iOS devices would sometimes start talking 5 and then switch to 2.4 midway through authentication or start 2.4 and switch to 5 midway. 

New Member
Posts: 15
Registered: ‎04-14-2018
Kudos: 3

Re: Continued problems with iPads and only iPads

I am running into similar options. Not important enough to invest a lot of time to investigate but still annoying.

My expectations are that this topic is handled and covered by ubnt in one of the future releases.

Br
New Member
Posts: 3
Registered: ‎01-09-2017

Re: Continued problems with iPads and only iPads

Thanks !  Today i have both 2.4G and 5Ghz  

SystemConfig 

APs
UAP-AC-Pro (2)
Version 5.8.24
DPI Enabled
Conn Monitor Disabled
Cloud Access Enabled
Current Site Default
Networks
LAN
Guests
Remote VPN
WAN
WAN2
Wireless Networks
Guests
xxxxx
xxxxx_5G
Guest Portal Enabled
Authentication password
Expiration 8h
Landing Page original
Portal Customization Disabled
NAME/MAC ADDR. MODEL VERSION CHANNEL POWER CLIENTS BAND STR. ATF LOAD BAL. MIN. RSSI UPLINK STATE IP ADDR. UPTIME UPLINK
2G 5G 2G 5G 2G 5G 2G 5G 2G 5G
AP nere UAP-AC-Pro 3.9.42.9152
Auto6HT20 / Auto (20 dBm)
Auto4644,+1VHT40 / Auto (20 dBm) 20 dBm (EIRP) 20 dBm (EIRP) 1 0 Off false false wire, 1 000 FDX xxxxxxxxxxxxx 20d 3h 58m 44s Switch 24 POE #1
AP uppe UAP-AC-Pro 3.9.42.9152
Auto11HT20 / Auto (20 dBm)
Auto3836,+1VHT40 / Auto (20 dBm) 20 dBm (EIRP) 20 dBm (EIRP) 2 3 Off false false wire, 1 000 FDX xxxxxxxxxxxxx 20d 3h 58m 42s Switch 24 POE #13

 

Will try to to make a a new with only 2.4Ghz and connect the ipads to that one.

 

 

Reply